ALH Gruppe | Germany | 70xxx Stuttgart | Permanent position | Full time / Home office | Published since: 23.02.2026 on stepstone.de
Speaker * Projects & Innovation Customer Service (m/f/d)
The ALH Group is one of the major insurance and financial services companies in Germany. Around 3,000 employees form the foundation for our success and provide first-class service, individual advice and the long-term satisfaction of our customers. Excellent customer service starts with clear management and strong partnerships. For the Hallesche Krankenversicherung a. G. we are looking for a dedicated and experienced personality at the Stuttgart location at the next possible time, which actively contributes to our customer service in the area of customer communication. In this position, you are responsible for controlling our contact center service providers in Germany and abroad and, together with them, ensure high-quality first-level support for our customers. .
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Your tasks • Your profile • What we offer
Responsible control and further development of the contact center service providers in Germany and abroad Analysis, structured preparation and provision of relevant information Active participation in the strategic and operational development of customer service Promoting digital transformation in customer service and implementing new ideas Cooperation in innovative projects and responsibility for ongoing projects Development of new processes, optimization of existing processes and monitoring of implementation Close cooperation with internal teams such as customer service, IT and specialist areas Further development of knowledge management and service tools Control of quality, performance and costs of external service providers Creation of reports, key figures and competitive analyses Flexible use in different tasks and project areas
Complete study of business management or a comparable qualification with corresponding professional experience Experience in the insurance industry desirable High project and process competence with secure priority management and joy in project work Training and presentation security as well as safe occurrence Very good understanding with regard to technical and operational organizational relationships Loadability, ability and readiness to flexibility (scientific and time) Representative communication and social competence Embossed service and customer orientation High flexibility in changing tasks and processes Skills to identify complex relationships and develop solutions High level of self-responsibility High readiness and openness for new topics and changes Ready to travel
Attractive remuneration: Fourteen monthly salaries from the 2nd year of service Flexible working time: 38-hour week with sliding time and hybrid working More leisure time: 30 holidays – additionally free on 24.12. and 31.12. Healthy & mobile: Wellhub, JobRad, Jobticket grant and occupational health insurance Financial Extras: operating pension, asset-effective services, corporate benefits, house rates on our products etc. Continuing: Individual continuing and continuing training Perfect entry: Structured integration as well as independent and varied activities Working environment: Modern jobs with attractive break offers such as darts, kickers and billiards
Location
 | ALH Gruppe | |
| 70597 Stuttgart | ||
| Germany |
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