NTT DATA Business Solutions Global Managed Services GmbH: Service Desk Consultant (w/m/d)

Service Desk Consultant (w/m/d) - limited for 2 years

**

In parttime (35h/week)

Empowering You – to feel our passion for technology

**

As a NTT DATA Business Solutions, we are more than just a company. We are a team of passionate people who drive innovation - from consulting and implementation to managed services and beyond. With SAP as a core and a strong partner network, we continuously improve solutions and technologies to work for companies and their employees.

Our success is based on COUNTRIES, INNOVATION, CONTRACTING and SUSTAINABLEness – this is the heart of our corporate culture.

As part of the global NTT DATA Group, one of the top IT service providers worldwide, we stand for our open and sustainable action. More than 16,000 employees from over 90 nations in over 30 countries show that diversity is an integral part of our DNA and we live tolerance and respect every day.

People are the key to our success. We believe that each individual can make an important contribution and therefore continuously seek talents that our team can effectively strengthen.

ARE YOU READY TO BREAK NEW GROUND?

**

Location: Bautzen, Dresden

You can expect from us:

We have a holistic view of the individual needs of our employees. A detailed overview of the Benefits during the various stages of life can be found in R hier.

- Design work place and time flexible: including workation, mobile work, part-time models and Sabbatical

**

• Your further development according to plan: topic-specific training, targeted career promotion based on career models, programs and own academy

• Family first: e.g. KiTa grant, paid Karenztage and father network

- SAP Platinum Partnership: strong SAP partnership, large knowledge network, and SAP Learning lifting and certification options

• We provide:, for example, 25 % contribution to occupational retirement, occupational health management and cooperation with fitness providers

• We will bring you from A to B: Cars (depending on area), discount for the use of public transport and bicycle leasing via JobRad®

**

You're burning for challenges?

• You are responsible for the acquisition of customer enquiries and disturbances by e-mail, phone, ticket tool.

• The Developing, updating and forwarding of tickets and checking** to completeness** also belongs to your area of responsibility.

• In addition, you take the acceptance and forwarding of customer complaints.

• The Redirecting of tickets is carried out by you to responsible employees:inside/teams, locally and globally.

• You will communicate with responsible management levels** in case of identified internal, technical or organizational problems.

• You perform simple technical destructive tasks, such as e.g. User unlock, independent according to instructions.

• In addition, the monitoring of reaction times is one of your tasks.

Convince us with your potential!

• A successful R & D training** (corporate for dialogue marketing or comparable training) forms the basis of your qualification.

• You have at least 2 years of professional experience in the field (IT-)Hotline**; IT basic knowledge is also desirable.

• You have Freude on phone, communicate service-oriented and have a reliable and customer-oriented mode of operation.

• You have a safe appearance in German and English in word and writing.

• You bring a Promotion to restricted shiftwork.

Create now!

We look forward to your online application incl. Location request, salary presentation and earliest possible entry date.

Get empowered by NTT DATA Business Solutions!

Josephine Krueger

Tel.: +[for phone number see the original ad]

E-mail: Contact (via Application Contact Form)

You have questions about diversity, equality and inclusion at NTT DATA Business Solutions? Here you can find more information.

You can also contact our colleagues by contacting them (by applying contact form).

We transform. SAP® solutions into value

Tags: SAP, Webservice, webservice, ABAP, Helpdesk, Servicemanagement, API, Cobol, Servicemanager, REST, web-service, RESTful, Web-Service, 3rd-level, 2nd-level, SOA, 1stlevel, 3rdlevel, Hypermedia, 1st-level, Recommendation Federation Source/Application via: https://www.commsbund.de/jobs/282925/service-desk-consultant-w-strich-d

Short information about the company

Empowering You – to feel our passion for technology

**

As a NTT DATA Business Solutions, we are more than just a company. We are a team of passionate people who drive innovation - from consulting and implementation to managed services and beyond. With SAP as a core and a strong partner network, we continuously improve solutions and technologies to work for companies and their employees.

Our success is based on COUNTRIES, INNOVATION, CONTRACTING and SUSTAINABLEness – this is the heart of our corporate culture.

As part of the global NTT DATA Group, one of the top IT service providers worldwide, we stand for our open and sustainable action. More than 16,700 employees from over 90 nations in over 30 countries show that diversity is an integral part of our DNA and we live tolerance and respect every day.

People are the key to our success. We believe that each individual can make an important contribution and therefore continuously seek talents that our team can effectively strengthen.

ARE YOU READY TO BREAK NEW GROUND?

Joblocations:

02625 Bautzen, Saxony, SACHSEN, GERMANY

01237 Dresden, SACHSEN, GERMANY