Service Quality and Complaints Specialist (m/f/d)

You form the interface between our areas of technical service and quality management In your function, you will ensure the timely and professionally correct processing of service requests and complaints including the necessary documentation in our CAQ system and reporting You represent the technical service in complaints and other QM-relevant meetings You conduct CAQ training and monitor compliance with the related processes You conduct audits to ensure service quality at our dealers and internally through both on site and remote As part of the technical service, you will work with your target achievement and assist in activities at the hotline

You have completed technical studies or completed technical training with a multi-year professional experience as a technician (m/w/d) incl. Experience in quality management In addition to very good MS Office knowledge, you will experience dealing with the CRM Microsoft Dynamics and with CAQ systems (e.g. Babtec) You have fun and success to initiate and implement change processes Your heart beats for a successful and strong service quality, which you can also communicate by phone to the customer You also have very good German and English skills in word and writing Your personal strengths include, in addition to a conscientious and independent way of working, your enforcement ability Going back and forth is not a problem for you Your profile is rounded off by your open and friendly communication, own initiative, high level of team orientation and commitment and resilience

Guests can enjoy a future-proof workstation at a modern location with an attractive remuneration. As a family-friendly company, we value that you can combine your professional and private goals and feel comfortable in the company. In addition to flexible working time, we support this through a wide range of social services, healthy placement and events outside the working day. .