Employee Back Office Digital Retail (SIL), 80-100%, Garbsen or Hanover (m/f/d)

Welcome to Sonepar, where we shape the future of electric wholesale with heart and innovative technology. With us you find not only a job, but a professional home. We are driven by our commitment to innovative solutions, technical know-how and excellent customer service. Here at Sonepar, the team spirit is at the centre, diversity is lived and understood as enriching. Our coexistence is characterized by respect and appreciation. Because only together are we one.

For our company Sonepar Deutschland/Region Nord-Ost GmbH we are looking for a full-time or part-time period in Garbsen or Hannover from 01.08.2026

Projektmanager (m/w/d) Digital Handel (SIL)

Support for the sales organization of Sonepar Germany as an expert for digital trade Processing incoming customer requests via: phone, email, ticket systems Contact person for delivery status requests, shipping and appointments Close cooperation with the sales service General product and process questions, takeover of standardized service cases Complaint management Acceptance and processing of complaints, returns and delivery deviations Coordination between customer, logistics and internal specialist departments Contribution to stable end-to-end processes Ensuring fast, binding feedback Documentation and follow-up to final clarification

Completed commercial training First experience in customer service, back office or interior service Safe handling of ERP systems Basic knowledge of MS Office Embossed service, customer-oriented action and conflictability Structured, careful operation Loadability and reliability Teamability and Communication Strength Solution-oriented thinking

Interesting and independent tasks in a successful and growing company Professional talent management & activity-related, professional training Attractive employee offers through access to Corporate Benefits A thorough and individual involvement in the team Collaborative operating climate Unlimited working relationship Attractive remuneration, various social benefits such as holiday money, Christmas money, asset-effective benefits, occupational pensions and 30 days of holiday at five working days per week Company-wide Mobile Office Regulation