Customer service staff with fluency in French (m/f/d)

For our customer service we are looking for backup! The Forum for Medical Training organizes certified online and presence training for doctors and medical professionals throughout the German-speaking countries. If you are looking for a stable, strong-growing company operating in three future-oriented professional sectors (health, technology and online training), you are right with your expertise. We are committed to a warm coexistence and are convinced that we will only move forward if all employees can contribute their ideas. Our customer service is the first point of contact for our participants: inside. We accompany this through the entire training process and are in close contact with several internal departments. To strengthen our team, we are looking for a dedicated, reliable and linguistically versed personality that has the pleasure of caring for our participants: professionally and actively shaping our service experience. Senior Consultant (m/w/d) Homeoffice / Full time

In this position, you take on a versatile area of responsibility: You serve our participants: in the entire DACH room – by phone and e-mail, in particular our French-speaking customers from Western Switzerland. You work closely with internal teams, act as a central interface and represent the management of customer service in case of absences. You coordinate and prioritize independent tasks, technical vulnerabilities and customer feedback and also keep a clear overview in intensive phases. You actively contribute to continuously developing the quality of our customer service. You carry out administrative tasks to ensure the documentation of processes and work with internal departments.

You fit well with us if you like to take responsibility and work professionally, reliable and structured: You have fluent German and French knowledge and communicate safely and precisely in both languages by phone and email. You bring 2–3 years of professional experience in customer service – ideally in the digital environment or with complex service processes. You have a safe handling of digital tools and work quickly into new systems (knowledge in HubSpot or other CRM systems are advantageous) You have a sound technical understanding and are interested in modern tools, AI-based functions and web-based platforms. You convince by team spirit, clear communication and professional appearance towards the team and our customers.

Look forward to a warm, motivated coexistence and a meaningful activity with a noticeable impact, as well as:

A structured incorporation into operational customer communication (telephone & e-mail) A secure workplace in a growing future industry An open corporate culture in which self-initiative is estimated A subsequent, clear extension of your area of responsibility according to your experience and development The ability to actively participate in internal improvements and achieve tangible impact Two additional working days