IT support: receiving and processing support requests from internal staff and students by phone, email or ticket system Troubleshooting: Identification, Diagnosis and Repair of Technical Disorders in Hardware, Software and Network Advice: Organization and implementation of IT-Support language lessons for students Knowledge Management: Documentation of Support Cases and Solution Approaches and Creation of Knowledge Base Guides System Care: User and Permission Management (e.g. resetting passwords and assigning access rights) System provision: setup, configuration and rollout of terminals and PC workstations

Required A successfully completed vocational training with relevant IT reference or proven equivalent skills and multiannual experience in the corresponding profession Dangerous mastery of the German language in word and writing Communication and team skills Conscientiousness, self-employment and commitment Required Professional experience in IT support (telephone, remote, personal) and practical experience in IT Ability to identify essential and overall relationships Embossed customer and solution-oriented thinking and acting Structured and sovereign occurrence Openness for new topics and technologies

Employment after TV-L with 30 days vacation per year Occupational pensions at the Federal and Länder pension fund (VBL) A lively and versatile task field in a dedicated team, in a collegial atmosphere Support in the reconciliation of family and occupation e.g. B. with childcare services Flexible working hours as well as mobile work and home office numerous health and sports other Benefits, including a very good transport connection, free parking, cheaper meals in our Mensa as well as discounted offers via the ''Corporate Benefits' platform

In the event of the personal and tariff conditions, the grouping takes place up to the payment group 9a TV-L. Further information on the amount of the fee can be found here. The level allocation is based on personal professional experience. Job placements are also carried out in part-time, unless there are compelling reasons for service in individual cases. The Deutsche Sporthochschule Köln is a world-famous employer who deals with diversity in value. She is committed to diversity and gender equality and welcomes applications that help – regardless of gender, nationality, ethnic and social origin, religion, disability, age and sexual orientation and identity. Promoting equal opportunities is one of the university's strategic objectives; Qualified women are therefore explicitly invited to apply. Women are preferably taken into account in accordance with the National Equality Act. Applications of people with severe disabilities and equals are welcome. You are preferably taken into account within the scope of the statutory provisions. .