(Senior) Sales Operations Development Manager (w/m/d)

At IONOS you work with different teams in partnership with the leading European provider of cloud infrastructure, cloud services and hosting services. We offer you a perspective in one of the most future-proof industries. Open work structures, duz culture and flat hierarchies with incomparable team spirit characterize us. We are firmly convinced that job and fun are compatible and offer you the appropriate environment. With constant growth, we are always looking for new colleagues. Be part of IONOS and let us grow together. Tasks Responsibility for developing and implementing strategies and optimizations within the IONOS Customer Care Business. Target achievement of KPIs (e.g. conversion rate of agents) and support of the market Germany in achieving these. Implementation and monitoring of measures, e.g. to optimize the coaching strategy and the quality of the sales address and consulting. Implementation of incentives and challenges for sales promotion. Close cooperation with location & team management, agents, inventory customer management, marketing & business intelligence. Qualifications flowing language skills in German and English are required; Spanish or Dutch knowledge of advantage. Extensive experience in the development of sales channels as well as KPI-based market control. Innovative and strategic thinking with the ability to manage stakeholders and communicate effectively. Knowledge of the sales channel, customer journey, market analysis, budget planning and risk analysis. Target-oriented action, organizational skills and an agile mindset. Experience as a sales/business development manager, in the management/development of sales channels or a similar environment is advantageous. Benefits Hybrid working model with home office possibility. Flexible working hours through confidence work time. At some locations a licensed canteen and various free drinks. Modern office space with very good transport connection. Various employee discounts for activities and products. Employee events such as summer and winter parties, as well as workshops. Numerous training and development opportunities. Various health services, such as sports and health courses. About IONOS IONOS is the leading European digitalisation partner for small and medium-sized enterprises (SMEs). IONOS has more than six million customers and is active with a globally available platform in 18 markets in Europe and North America. With its Web Presence & Productivity offerings, the company acts as a “one-stop shop” for all digitization needs - from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, IONOS offers cloud solutions for companies that want to switch to the cloud during the further development of their business. We value diversity and welcome all applications - regardless of gender, nationality, ethnic and social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or another non-respected criterion according to applicable law.

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