Customer Operations Manager (m/f/d)

CASE OWNERSHIP: Case Ownership: You are the first voice after the conclusion of the contract – you welcome the customer, explain the process and set the ThermoCheck appointment. Your day has a clear structure, your influence is direct: what you are doing today moves something this week. PROMOTION: Funding: Request BZA-ID, accompany the KfW portal, keep the letter of commitment completely – without it no building start. REASONS: On the phone, not by mail – friendly, persistent, until the process continues. You're the person where the threads go together so that every plant comes on time to the roof and to the basement. DATA QUALITY: Data quality: ClickUp, Calendly and conveyor folders immediately, not in the evening. Each process has a status and a next step – always. ESKALATION: Escalation: You recognize bottlenecks before You escalate – and log them up in time. Not too early, not too late. CONCLUSION: Completion: Coordinate instruction dates, secure acceptance logs and WLAN photos – the green light for installation is in your hand.

DEADLINE-DENKEN: You think in due dates, not in tasks – Day 5, Day 14, Day 24 are no targets for you, but tactors. You know bottlenecks before You escalate. PARALLELEN MANAGEN: You have proven to have 25–50 operations at the same time error-free. Nothing slips through. References confirm it. TELEFON STATT MAIL: You take the listener instead of the keyboard – friendly, persistent, even in the fifth run-up and also in unsecured customers. INPUT WORK, UMSETZEN: You work directly with the Head of Operations and get a lot of input at once. You sort quickly, prioritize yourself and go into implementation – without anyone having to ask. NULL-FEHLER-MENTALITY: Time-critical documents are documented immediately, completely, error-free. ClickUp, Calendly and conveyor folders are control instruments for you, not entry requirement. HINTERGRUND: Commercial training or studies. 1–4 years of experience in internal service, customer service, disposition or comparable clocked service environment. WP/PV knowledge is a plus, no need – you work in 2–3 weeks.

MAKE, NOT MAKE: You carry out – but you think. Your observations from the day business count, your input is coming. What you do today is moving something this week – not next quarter. GESUNDE BASIS: Self-financed, no investor pressure, economically stable – pace from its own power. WACHSTUM: Whoever delivers within one year gets more responsibility – in 12 months from 5 to 40 employees: Who's here is growing. MODERNES OFFICE: New office at Lake Wöhrder in Nuremberg – modern tools, no paperwork. REMOTE PART: possible after incorporation. Application process - Clear, fast, fair – you will always receive feedback. PROPERTY: Short learning, max. 30 min. – we introduce the role, you imagine. RECRUITING CALL: Approximately 60 min. with the Head of Operations or the COO – we go to the depth of the role and experience. REFERENZ-CALLS: We speak to previous superiors (we will inform you beforehand). FINALGESPRÄCH: Conditions + Decision. Show us how to organize a full day with 40 open cases. Don't tell. Get in touch now. .