Streit Software GmbH | Germany | 77xxx Haslach im Kinzigtal | Permanent position | Full time | Published since: 18.09.2026 on stepstone.de
Team Leader Customer Processing / Sales Support (m/f/d)
Become part of our STREIT team and shape the digital future of the craft as
Your mission You are responsible for the construction and performance of our lead management in the sales service. No call center, not a “we report” – but an area that delivers measurable: fast response times, clean qualification and clear handovers to sales. You do not have to be IT specialist or software specialist. Much more important is that you like to talk to people, listen well and find out with the right questions what the interested party is about. You work on a number-based basis: define KPIs, control actively and make sure that enquiries become qualified leads. You recognize bottlenecks early, prioritize consistent and optimise processes along concrete results. You build a team at the Haslach site and develop it further. Perspectively, you lead four people, including you as a team leader. Your claim: transparency, liability and continuous improvement throughout the team. .
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Your tasks • Your profile • What we offer
You control all incoming customer requests by phone and email along defined KPIs You define and answer key figures such as reaction time, qualification rate and transfer quality You analyze performance, identify bottlenecks and take concrete measures You establish clear processes for qualification, prioritization and forwarding You secure a clean, comprehensible documentation in the system You develop new ideas on how to target potential customers in a targeted and effective way You guide your team target-oriented, give feedback and develop performance systematically You support the team in day-to-day business and coordinate the processing of additional sales and marketing campaigns You work closely with sales and marketing and provide measurable results
a completed vocational training Experience in leadership or building teams working safely with KPIs and actively controlling performance clearly communicate, make decisions and take responsibility Structure, measure and continuously improve processes even with a high volume of queries, you can keep an overview and prioritize service-oriented thinking and quickly recognizing customer needs are reliable and provide guidance as a guide force work quickly into new topics and work safely with common tools
A secure job in a growing market environment Continuous fixation in a collegial team – because we plan with you in the long term An environment with clear goals and short decision paths Modern jobs and structured onboarding VWL and occupational retirement provision JobRad, Reference Card and Regular Team Events
Location
 | Streit Software GmbH | |
| 77716 Haslach im Kinzigtal | ||
| Germany |
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