Country Success Manager CRM (m/f/d)

As a leading trading company, OBI transforms the DIY sector. Our Digital Platform division transforms from a transactional channel to a real 'relationship first platform'. To bring this transformation to the streets not only centrally in the headquarters, but in all 8 OBI countries, we are looking for you! We are currently facing the challenge of combining global excellence and scalability with local relevance. As a Country Success Manager, you are the central link between the global CRM strategy and the local execution in our markets. You are the diplomatic bridge builder who successfully carries our central campaign blueprints and strategic guide planks into the countries and, at the same time, returns valuable local innovations to the headquarters as a proactive 'Voice of the Market'.

Analyze & Optimize: Targeted commercial management of country performance based on unambiguous performance indicators (in particular generated revenue, sales uplift and campaign ROI) to continuously maximize local customer life value

Rollout & Enablement: Strategic support of local teams in the introduction of global strategies, blueprints and new Loyalty mechanisms

Commercial Sparring: Advising Country CRM Managers: In the Adaptation of the Global Campaign Calendar (Control of the 80/20 Principle) as well as switching to target conflicts between Global & Local

Quality assurance: monitoring the Blueprint adoption rate and ensuring compliance with key quality standards in the markets

Voice of the Market: Systematic collection of feedback from countries, identification of best practices in the markets and involvement in the central planning and product organization

Change Management: Active dismantling of resistance, promoting acceptance for working in a matrix and proactive participation of local teams

Education: Complete Bachelor Program in Economics or Comparative Qualification

Project Management: Multiannual experience in international project or rollout management and in the control of decentralised teams without direct disciplinary power

Knowledge: Deep understanding of retail marketing, CRM processes, Loyalty programs and commercial KPIs (P&L, CLV)

Communication: Outstanding diplomatic and intercultural skills combined with natural authority, empathy and conflict resolution strength

German (C2) and English (C1) for daily communication with our international stakeholders:inside

Industry Knowledge: Ideally first experience in the retail / DIY sector or in fast-paced e-commerce environments (Nice-to-Have)

Additional qualification: Knowledge of other relevant OBI languages (e.g. Italian, Polish, Czech, Hungarian) are a plus

Work-Life-Balance - 30 days a year and free days on 24 and 31 December - on top ten more days are possible Flexible working hours & workation - We offer you the flexibility to design your working day within our sliding time frame. In addition, you have the possibility to work up to 20 days a year from abroad (EEA) Office or at home - Our hybrid model provides three office days, two of which are fixed team days, where we exchange personally. In addition, you choose another office day very flexible and enjoy the benefits of mobile work on the remaining two days a week Sabbatical - We offer an up to six-month break from working day Your development - Many exciting training opportunities, e.g. in our OBI Academy Shopping at OBI - 15% discount on your purchases with us in the market To strengthen - operating restaurant, free hot drinks, water and fruit Corporate Benefits - Exclusive discounts on countless leisure activities, online shops, technology and more Staying on the go - Get a discounted company bike We look forward to your online application in our short application form - try it now! !