Senior IT Service Technician (m/w/d)

As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, you are worried about the future digital capability of the Bundeswehr. Senior IT-Servicetechniker (m/w/d) from now on and in full time in Neubrandenburg. For more than 70 locations, the Service Center Rostock ensures decentralized service provision and permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Service Center processes defined task packages within the framework of projects and provides on-site service at the BWI internal IT.

Acceptance of assigned IT/TK interferences in the tool, troubleshooting and their documentation in the procedures IMACD's activities in the IT and TK environment Disruption analysis to detect local problems in IT/TK technology Support of local deployment control in order intake and coordination On-site support of central enterprises Implementation of the agreed service level agreements Coordination and implementation of DGUV V3 exams Cyclical provision of readiness services

A successfully completed training as a specialist computer system integration, IT system electronics or a comparable qualification Minimum 3-year professional experience Knowledge of IT processes as well as standard service management systems (ticket systems, pre-qualification of tickets, CMDB, etc.) Knowledge 2nd/3rd Level Support German knowledge and basic knowledge in English Initiative, communication and organizational strength as well as quality orientation and team skills driving licence class B

As the primary digitization partner of the Bundeswehr, we enable and support in peace, crisis and war The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustments We support your professional and personal training through individual measures and free access to LinkedIn Learning and the BWI Academy offers We provide you with a modern notebook (HP EliteBook) and a high-end smartphone (Samsung or Apple) You will receive a digital value card that will be charged monthly and available to you JOBV1_EN