Customer Service Development Manager (m/f/d)

Regionetz GmbH is the network operator of the city of Aachen, the city region of Aachen and in parts of the districts of Düren and Heinsberg. As a subsidiary of STAWAG, Stadtwerke Aachen Aktiengesellschaft, and EWV Energie- und Wasser-Versorgung GmbH, we bundle all the tasks relating to the construction and operation of networks and plants and thus ensure a reliable infrastructure in a large space with far over 700,000 inhabitants.

We are looking for you as a customer service department

Development Manager (m/w/d) Aachen | from 01.05.2026 | Full time (38 hours/week) | unlimited Requirement management: Self-acquisition, evaluation and structured description of process requirements in close cooperation with customer service teams and relevant internal interfaces Regulatorik & Implementation Concepts: Own-sponsible analysis of current regulatory requirements and development of suitable implementation concepts to ensure law-compliant, revision-proof processes Interface coordination: coordination and coordination between IT management, internal departments, external service providers and software manufacturers in the assigned responsibility area IT system analysis & optimization: Continuous analysis, optimization and further development of existing IT systems within the customer service department – with the aim of ensuring stability, efficiency and sustainability Digitization & Automation: Participation in digitization and automation projects in customer service as well as support in test activities in the context of releases, system changes and new introductions Incident, Problem & Change Management: Self-support and control of incident, problem and change management in cooperation with the respective software manufacturers and service partners

Complete university studies with a technical focus, e.g. computer science or business informatics Knowledge of the support of web portals or web-based applications as well as a pronounced IT affinity Ideally, first professional experience in the environment of SAP IS‐U or a high willingness to work intensively into this system Self-employed, careful and targeted working with a strong sense of responsibility Analytical skills, high process and system affinity as well as pronounced conceptual competence and self-initiative High reliability, strong team capability and clear service orientation in handling internal and external contacts

Attractive salary with Christmas money Good work-life balance through mobile work at home office Modern working culture with fun innovating Great development opportunities thanks to promotion and training