Head of Customer Service* (m/f/d)

We offer you an unlimited working relationship with a performance-based remuneration for an interesting and responsible theme

We live a positive corporate culture with flat hierarchies

We work in a team with good working atmosphere and mutual support Your workplace is located in a state-of-the-art office with the best equipment

A private gym, a canteen with delicious food at a discounted price, free parking and free drinks is also included.

30 days off

A company car also for private use

You get real design space and work closely with the management on the further development of the area

You can actively shape digitalization, service quality and customer experience in a relevant growth field

Professional and disciplinary leadership of customer consulting

Operational control of the daily business including capacity and deployment planning Promoting digital transformation with continuous improvement of processes Further development of a transparent KPI and reporting system for controlling service quality, accessibility and productivity Control, optimization and quality assurance of the customer service organization Ensuring professional complaint and escalation management close cooperation with the management; Impetus for improvements and innovative ideas Development of marketing instruments for customer loyalty and customer acquisition Management of customer satisfaction based on relevant KPIs Promoting an open, motivating team culture - coaching and further development of team management and employees

Completed study or kfm. Training with multi-year professional experience in the field of Customer Service / Call Center Mind. 3 years of sound management in a customer care center Ideally, you bring knowledge in the healthcare industry or in the homecare market Sales orientation and enthusiasm for customer service make you Safe handling of CRM/ERP systems and good MS Office skills Analytical thinking and numerical affinity with pronounced target orientation are important to you You have experience in project management and are passionate about optimising telephony systems You convince by communication strength, organizational skills and a clear hands-on mentality Experience in KPI-based control, quality management and further development of service processes is advantageous You have a sovereign appearance in change processes and enjoy developing and taking teams