Sublips GmbH | Germany | 21xxx Reinbek | Permanent position | Full time | Published since: 08.07.2026 on stepstone.de
Customer Service Specialist (m/f/d)
Do you not just want to process customer requests, but to build and actively shape an exceptional customer service? Then you're right with us! As the first person in our customer service, you will design this area from the beginning. You quickly take responsibility, develop efficient processes and actively contribute to continuously developing our customer service. Our vision is clear: we do not want customer service like any other company. Our goal is to offer our customers a personal, warm and exceptional service experience. We want to be close to our customers, listen to them attentively, find individual solutions and build long-term trust. With the growth of The Good Fund also grows your role. In the long term you have the opportunity to build and run your own customer service team. .
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Your tasks • Your profile • What we offer
Your main task is to process customer enquiries by e-mail as well as by phone, including self-contained complaints and returns You are interested in analyzing recurring customer concerns to derive improvements and continuously monitor service quality and customer satisfaction You develop and optimise customer service processes and create response templates and internal documentation that contribute to a more efficient operation In close cooperation with warehouses, logistics and marketing, you will envisage our FAQ and knowledge base to improve the flow of information Your cooperation in building our customer service area is in demand, and you will have the opportunity to build and work on your own team
Your multiannual experience in customer service, especially in e-commerce, distinguishes you You work very structured and independent, which highlights your high service and solution orientation Organizational talent and sense of responsibility belong to your strengths Developing and optimizing processes Your joy Your Hands-on mentality completes your profile
You shape our customer service from the start and carry a lot of personal responsibility Short decision-making procedures allow you to work directly with the management With fast development opportunities, you take increasing responsibility In the long term you build your own team
Location
 | Sublips GmbH | |
| Reinbek | ||
| Germany |
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