Front Office Mitarbeiter (m/f/d)

Looking for reception talent – become part of our front office team! A good stay begins long before check-in. He starts feeling welcome. With people who are attentive, who think and have a sense of what a guest needs right now. Sometimes it's a perfect organization. Sometimes a personal recommendation. And sometimes the right set at the right moment. This kind of hospitality we want to live every day. We are looking for a Front Office employee (m/w/d), who lives together with his team the host culture of our house. A personality that enthuses people for excellent service, takes responsibility and at the same time values the freedom to shape things themselves. In the Heidelberg European Court we combine the demands of a 5-star superior hotel with something that cannot be standardized: personal hospitality. As a privately run house, we are not looking for an administrator of standards, but a host with attitude, quality awareness and a genuine interest in people.

Your duties You are the first contact for our guests and ensure professional and individual care of our international group of guests. Active check-ins & check-outs Even with demanding guest wishes, you will find the right solution with peace, sovereignty and creativity Requests for room reservations are processed in a warm and competent manner The management of the cash register, processing of invoices and preparation of our commission accounts Close cooperation with all operational departments

We wish you You have completed training in the hotel industry Professional experience is not a must. Personality, willingness to use and the necessary bite to develop and take responsibility You have a sovereign and well-maintained appearance and a high level of expertise You are characterized by a pronounced host personality, a warm appearance and a high quality awareness. You have excellent communication skills and meet guests, colleagues with positive radiation, always professionally and value-assured You work structured, solution-oriented and keep an overview even in challenging situations You have reliable knowledge of German and very good English; other foreign languages are advantageous Dealing with popular hotel programs (oracle) and digital tools is familiar to you

Our Benefits for you Christmas and holiday money Participation in business success Flexible working time models for more open space in everyday life Individual continuing and continuing training Grant for RNV Job Ticket JobRad-Leasing for your sustainable mobility Exclusive discounts on hotel services Attractive Family & Friends Rats Special conditions in partner hotels of Fair Job Hotels and 101 Best Hotels Corporate Benefits with discounts at numerous brands

Security you can build on As a collective company, we remunerate according to the DEHOGA tariff agreement Baden-Württemberg and offer you clear structures and reliable framework conditions. The position is grouped into tariff group 4B1. The salary range is betweenEUR 2.907,00 gross to EUR 3.187,00 gross monthly. .