Customer Service German and Italian (m/f/d)

We're on it! Arvato offers you one of the most dynamic working environments you can imagine. We grow, we are innovative, we solve the challenges of our customers all over the world every day. How do we do that? With our global team from 17,000 colleagues: in over 100 locations in 17 countries and our special spirit: We're on it! As a strategic growth partner of our customers, we rely on cloud-based e-commerce and IT platforms as well as state-of-the-art automation technology to realize complex global supply chain solutions. You're strong in communication, you think of solution-oriented and want to become part of an international team? At Harsewinkel, a specialist in customer care German and Italian (m/w/x) is waiting for you to take responsibility, together with colleagues, grow and actively shape our future. The position is limited to two years - with a long-term perspective. Are you on it?

Customer-oriented communication: You enter our customers: in writing and by telephone - in German, Italian and English. In doing so, you answer questions friendly, competent and solution-oriented Complete order processing: You accompany customer orders from receipt to delivery and work closely with logistics and quality assurance Processing of returns & complaints: You take care of returns and complaints professionally and coordinate transport disposition and export processing Data Care & Reporting: You'll first report and provide customer and product master data in our SAP system - for maximum transparency and efficiency

Your profile Successfully completed commercial training, e.g. as a businessman for office management (m/w/x) or as an industrial businessman (m/w/x), as an alternative cross-entry (m/w/x) with multi-year customer service experience First professional experience in International Customer Care Very good German- Italian and English skills Secure handling of MS Office and first experiences with ERP systems (e.g. SAP) Team spirit, high readiness and joy in communication

ArvatoCare - Health insurance: You will receive a free health insurance with a generous health budget - without a health check Flexible work: Up to three days Mobile Office per week - for a balanced work-life balance Subsidised canteen: Enjoy daily fresh meals in our operating restaurant at discounted prices Variety & Inclusion: We are pleased to receive applications from people who contribute to the diversity of our company Duz Culture: We are counting together - from day one