Real estate agent (m/w/d) for central customer service

in Anlehnung an den Tarifvertrag in der Wohnungs- un...

Оccupation: Real estate agent

We are the GWG group based in Stuttgart. As an apartment company of the R+V insurance group, we serve around 13,000 residential and commercial units in Germany. Around 230 colleagues take care of our tenants at six locations. We pursue an ambitious CO2 climate map for our buildings and are ESG certified. Housing and sustainability are our passion!

Immobilienkaufmann /-frau (m/w/d) für die Zentral Kundenberatung

Full time | Unlimited | Location: Stuttgart

You don't just want to manage apartments, but to help shape the home of people? Then you're right with us!

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• Customer support: You are the link between our local offices and the tenants. For efficient and transparent communication, you are proactive in accepting renting plans. As the first point of contact, you are the driving force in solving concerns and stand for fast, targeted results.
• Optimisation of customer communication: You take responsibility for the processing of customer requests and are constantly working on the further development of our communication processes to sustainably increase customer satisfaction.
• Control of service providers: In close cooperation with the local teams, you coordinate the selection and control of the service providers on site. You always keep an overview, make sure that services are provided on time, and take care of compliance with important deadlines.
• Value maintenance and value enhancement: Together with the Asset Management and Technology departments, you are actively involved in the planning and management of investments aimed at maintaining and increasing the value of our real estate.

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• Know-how: You have a completed training in the real estate industry and ideally bring first experience in commercial customer support. Your well-founded expertise, especially in rental law and building technology, as well as your good understanding of current market trends, will enable you to make a valuable contribution in our team.
• IT competence: You’re trained in handling MS Office tools and incorporating into new IT programs is easy for you – SAP knowledge is a plus
• Reliability and ownership: You proactively organize your tasks, work structured and take responsibility for your tasks and their results. You always keep an overview and are reliable in implementation.
• Communication strength: As a real service provider (m/w/d), you are characterized by open and empathic communication – be it in contact with tenants, customers or the team. You understand how to act in a solution-oriented manner.

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• Flexibility in everyday life: Up to 40% mobile work and flexible sliding time – your everyday life, your decision.
• Extra holiday: 30 days vacation plus free days on 24.12. and 31.12. and the possibility to convert special payments into holidays.
• Sustainable mobility: 50% grant for the Deutschlandticket or Jobticket as well as JobRad-Leasing.
• Wohnen & Leben: Convenient rental apartments from our stock.
• Health and well-being: Ergonomic jobs, discounts at Urban Sports and many more corporate benefits.
• Fairness & precaution: Tariff-oriented remuneration including Christmas and holiday allowances, occupational pensions and asset-effective benefits.
• encourage engagement:** Up to 16 hours of release per year for social engagement.

You can easily apply to this job via our application portal. Do you feel that you do not meet 100% of the requirements? Don't hesitate to apply.

Your contact person: Uta Wolber, Personnel Officer of the WBS Wohnwirtschafts- und Servicegesellschaft mbH.

Joblocations:

70174 Stuttgart, stock exchange 3, BADEN_WUERTTEMBERG, GERMANY

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