Teamleiter Terminakquise (m/w/d)

coffee perfect is a “Hidden Champion” in the area of coffee, water and snack machines with over 300 employees in Germany, Austria and Denmark. Our focus is on the professional coffee supply of offices and businesses to let employees enjoy daily coffee in hundreds of variants. With over 25,000 customers and an international product range, we combine the best of the worlds Group and Mittelstand: An emerging, growing company with many opportunities paired with fast decision-making and high agility on the market. coffee perfect - beyond standard. You're a communications talent, are you enjoying the telephone coordination and bringing experience in the leadership of teams? Then use the chance as: Projektmanager (m/w/d) in our company headquarters in Osnabrück

Technical and disciplinary management of up to approx. 20 employees Development and implementation of training and coaching measures to promote employee competencies as well as the creation of talk guides Optimizing existing processes and implementing new approaches to increase efficiency and active cooperation in implementing new projects and campaigns Monitoring and analysis of compliance with service levels and KPI targets Close cooperation with other departments such as customer excellence, sales, marketing and IT to ensure seamless customer communication

Successfully completed commercial training, economic studies or a comparable qualification Multiannual professional experience at the Contact Center, of which at least 5 years in a leadership position, as well as distinct skills in employee motivation Analytical skills to evaluate and optimize processes and KPIs Strong communication skills, team orientation, enforcement ability and a high level of responsibility Structured, independent and solution-oriented working and the ability to work under pressure prioritized and make decisions

Highlights Office or mobile work - the mixture you decide, weekly working time optional 35- or 40-hour week, optionally different models e.g. 4-day week, 31 days vacation, confidence working time, unlimited work contract Payment components Individual payment development, annual bonus, commission options Open corporate culture Duz culture on all levels, flat hierarchies, casual clothing style, transparent communication, regular corporate events Personal Benefits Mobile work possible, JobRad – Option for leasing of two bikes, Benefit for gym, Discounts for employees incl. corporate benefits, Lunch grant, Fruit basket and beverageflat, Child emergency care Modern equipment Modern & air-conditioned office spaces in industrial design, ergonomic workplaces, state of the art hardware, high digitization standard (for holidays & travel costs), package service station at the location, free parking Personnel development Regular feedback talks, promotion of talents in the form of career talks and preferential analyses Onboarding Individual integration plan, insight into all business areas, training of our systems Social benefits 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - JOBV1_EN