Wolters Kluwer Tax & Accounting Deutschland GmbH | Germany | 29xxx Salzwedel | Permanent position | Full time / Home office | Published since: 13.02.2026 on stepstone.de
Senior Manager Kundenservice Software (Tax & Accounting) (m/f/d)
Designing the future today – with Wolters Kluwer For over 180 years, we have been supporting companies worldwide to make work processes easier, more efficient and sustainable. With offices in over 40 countries and customers in more than 180 markets, we are a global partner for expertise and technology. Our solutions combine deep know-how with innovative technologies – including modern AI functions – and help our customers successfully master their biggest challenges. More than 21,000 colleagues worldwide work together to make knowledge useful and to rethink working processes. Wolters Kluwer Tax & Accounting (TAA) Wolters Kluwer Tax & Accounting Deutschland GmbH, headquartered in Ludwigsburg, is part of the international Wolters Kluwer Group. With over 600 employees at 10 locations in Germany, we develop software solutions in the ADDISON product family that support tax consulting firms and companies across Europe. In Europe alone, more than 46,000 tax consulting firms and more than 1.5 million small and medium-sized enterprises rely on our solutions. .
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Your tasks • Your profile • What we offer
Your role As Senior Manager Customer Service Software Tax & Accounting (m/w/d) you take over the disciplinary leadership of several support teams as well as management of executives within the support organization. You are responsible for the support domain Accounting & Taxes and, together with your teams, ensure a high level of service for our customers. The position is part of a succession scheme and reports directly to the Support Director Tax & Accounting Region North Europe. Your duties Discipline leadership, development and motivation of support staff in Tax & Accounting
Management of executives, including a manager with responsibility for a bigger team, as well as direct management of another support team
Total responsibility for the support domain Accounting & Taxes with the relevant service key figures
Ensuring high-quality 1st and 2nd level support for our products
Promotion of customer-centric and scalable AI-assisted support culture (Change Mindset)
Implementation of employee and development talks, target agreements and coaching
Supporting teams to create and continuously improve support content (e.g. Knowledge Base, Help Videos, Standard Solutions)
Close cooperation with internal stakeholders and adjacent departments
Active participation and further development of processes, structures and cooperation in the support area taking into account an idea of excellence.
This will inspire us Multiannual leadership experience as People Manager, ideally in a support, service or comparable IT environment
Experience in the disciplinary leadership of employees and ideally also of executives+
Knowledge in accounting and fiscal contexts (no tax expert or head of accounting required, but a solid professional understanding)
Embossed communication, coaching and moderation capabilities
Ability to motivate, develop and accompany teams through changes
Structured, responsible and cooperative work
Very good knowledge of German and English
With this we inspire you Security for the future in an international company with an unlimited standing and an occupational pension provision with personal advice
Very good work-life balance through 30 days vacation, flexible working hours as well as the possibility to work in part in the home office. In addition, there is the option of working abroad for up to 20 days within 12 months – for even more flexibility
Comprehensive further development of your career as part of structured onboarding, learning on the job, international career options as well as through internal and external training measures
We promote sustainability, health and social engagement through our extensive Corporate Benefits program (offerings from fitness through JobRad to life and pension advice) and an additional free day for the Volunteer Day
Required and modern work environment starting with high-performance IT equipment, free drinks and modern workplace equipment, and well-connected office buildings
Team spirit at our employee events and employee recommendation program. With us you have short choices, flat hierarchies and space for implementing your own ideas
Location
 | Wolters Kluwer Tax & Accounting Deutschland GmbH | |
| 29410 Salzwedel | ||
| Germany |
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