USU GmbH | Germany | 71xxx Möglingen | Permanent position | Full time | Published since: 13.03.2026 on stepstone.de
Renewal Manager - DACH and France (m/f/d)
Change the service world with us and let us inspire companies with better workflows, better cooperation and better information flow! USU is the leading provider of software and service solutions for IT & Customer Service Management. More than 600 great colleagues await you: within 14 locations in many countries, who are looking forward to setting standards for a better service world together with you. Design customer relationships actively and make long-term partnerships from satisfaction. In this role you connect communication, negotiation and structure to successfully complete Renewals. You want to take responsibility and achieve measurable effect? Then you're right here! Together we inspire our customers for a better service world. Join us now! !
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
You take over the end-to-end response for the Renewal Lifecycle of a defined customer portfolio (SaaS/Subscription/Maintenance). You proactively tax all upcoming renewals and take the follow-up at open renewals.
You negotiate independently pricing and contract terms within defined guidelines.
You identify Churn risks using usage, health and customer feedback data and use defined retention measures to secure the contract extension.
You document all activities, forecasts and probabilities in the CRM and maintain forecast management for your portfolio.
You identify and close Upsell/Add-on-Potenziale independently within defined limits.
You qualify for larger expansion potentials and transfer them to Sales in a structured manner.
Experience in Renewals, Inside Sales, Account Management or Subscription Management (B2B SaaS) Safe handling of CRM systems (e.g. Salesforce) incl. clean pipeline and forecast care Experience with structured outreach methods and very good written communication skills Understanding SaaS key figures (Churn, GRR, NRR, ARR) as well as experience with usage/health data Structured, independent working methods as well as knowledge of German and English
Individual training in the training program U Step Up! Pat:internal programme and individual introduction plan for new employees and an introduction event Flexible working hours, sabbaticals, open doors and flat hierarchies Company vehicle also for private use 30 days holiday annually + various special holidays Support in occupational disability insurance Insurance Beneficiary membership in the corporate fitness program Premiums for the advertising of new employees Working discount USU-Bistro with discounted lunch offer Parking garage and charging stations for electric vehicles Free water, coffee, tea & fruit Partnership with each other
Location
 | USU GmbH | |
| 71696 Möglingen | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad