Credit Risk Operator (w/m/d)

1&1 is one of the leading telecommunications providers in Germany with over 3,200 employees and nearly 16 million customer contracts. With pioneering spirit, unusual ideas and creative teams, we have won a leading market position in mobile and broadband connections. By combining the over 50,000 km long 1&1 fiber optic network and regional networks, we create Germany's most extensive fibre network. We also build the most modern 5G network in Europe, based on the new Open-RAN technology. With open interfaces and 5G functions in a powerful cloud infrastructure. Continue the 1&1 success story and secure our financial objectives with a broad economic perspective. Be part of 1&1.

There is no standstill or even boredom at 1&1 - this also applies to your personal development. If you want to move for your colleagues and get involved, you will be open to 1&1 different career paths. Our employees understand themselves as innovators, optimisers and supporters to internal and external customers. Anyone who enjoys being successful together and finding new ways together is therefore right with us! As an employee of fraud detection, you contribute to the protection of our customers and our company together with your colleagues. With your positive attitude and your 'detective feeling', you will turn off damage and solve questions from customers professionally and at a high level. They are involved in the prevention and minimisation of fraud arising in connection with the use of our products and the provision of our services. They examine possible fraud cases and derive preventive measures from the identified fraud scenarios. They recognize process weaknesses and develop solutions to avoidance. They communicate with our customers confidently, friendly and professionally in written and telephone form.

They resort to commercial or technical training and have already gained first professional experience in customer service or in a similar commercial environment. Your other properties include: They are interested in the topics Internet technologies, mobile phones and DSL. They prefer an independent work organisation. We require your willingness to take part in weekend shifts. They have a safe appearance, good communication skills in word and writing as well as professional handling with MS Office. Their knowledge of German is at a conversative level. They have the pleasure of working in a collegial environment with very good development possibilities.

Attractive salary Strong community of team players Confidential working time with flexible classification and the possibility of working up to 40% mobile Numerous training options on and offline Discounts on 1&1 products and for various leisure offers In-house restaurant Free drinks and fresh fruit Jobrad grant

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