Technical Support Expert L3 – eMobility (m/f/d)

Working at Schneider Electric – We are your Energy Technology Partner Schneider Electric is where your work creates real impact. By electrifying, automating, and digitalizing the world, we help drive the energy transition forward. You'll join inclusive teams empowering challenges and applying your skills to solutions that make industries, communities, and the planet more sustainable.

Join our eMobility team as the technical expert for AC and DC charging solutions. In this role, you will resolve complex technical issues, cooperation with international R&D teams, and drive continuous improvement across our EV charging portfolio.

All key information at a glance: When and where? Immediately, in Raunheim (near Frankfurt) Duration: Permanent Vacation: 30 days Weekly hours: 40 hours Your contact person? Larissa Niederberger

Our Benefits: Permanent employment with one of the world's most sustainable companies. Meaningful work: Be part of a Green Company committed to responsibility, sustainability, and making a positive impact. Innovation: We don't just keep pace with change—we help shape the future. Cutting-edge technologies and services that drive progress and deliver real value. Purpose-driven solutions: Our technologies and services contribute to a more sustainable world.

Your IMPACT & Mission: Lead root cause analysis for escalated AC/DC charging issues. Troubleshoot vehicle-charger interoperability, power electronics, software, and communication protocols (OCPP, ISO 15118, IEC 61851). Act as the key interface between European support teams and R&D. Ensure timely resolution of support cases in line with SLAs. Analyze trends and recurring issues to improve product performance. Create documentation technical, knowledge base articles, and training content. Support and empower L1/L2 teams through knowledge sharing.

Your Profile: Degree in Electrical Engineering, Automation, Mechatronics, or similar. 3–5 years of experience in technical support, field service, or R&D within EV charging, automotive, or renewable energy. Strong knowledge of EV charging technologies and protocols, especially OCPP. Experience diagnosticsing complex technical problems and detection log files. Proactive, solution-oriented, and customer-focused mindset. Strong communication skills and experience working with international teams. Basic Python or scripting skills are at advantage. fluent English required; German or French is a strong plus. Valid EU driving license.

Your next step? Apply online! Apply now, even if you haven't met all the requirements yet. We look forward to getting to know you! Please upload your CV including certificates and salary expectations.

Learn more: Find us on Instagram at @schneiderelectric_karriere to stay up to date.

Everything about Schneider Electric as an employer can be found here: https://www.se.com/de/en/about-us/careers/overview.jsp

At Schneider, we believe that every employee is a talent that deserves equal opportunities. That means you're important. Each individual should feel valued, supported and treated fairly in order to provide the best performance. Our Total Rewards are our way to say: “We see you. We appreciate you.” It is more than just remuneration and benefits – it is a significant investment in you. Our offer is designed to support you in your performance, promote your development, give you security and strengthen your potential so that you can shine as an impact maker. For this position in Germany, the annual target is min. EUR 70.320 per year. This includes the basic salary and a performance-dependent variable salary component. Compensation for this body shall apply to candidate: women with full-time contracts within Germany. Our salary bands are defined by reviewing roles with similar responsibility and comparable level.

Schneider Electric is there for you when it matters most. Our Total Rewards package describes all the benefits and benefits you can enjoy as part of the Schneider-Electric team. Care for Yourself and Your Family. We want you to feel safe. That's why we offer Benefits that best support you and your family: health and life insurance, paid breakouts, parental and nursing leave, flexible working models, support for chronic illnesses, and confidential advice in difficult living situations via our family service partner. Invest and Plan Your Future. We support you in planning and investing for the future – with a competitive remuneration that consists of a fixed basic salary and variable salary components, complemented by programs such as our share program and precautionary solutions for your long-term financial security. Grow Your Skills and Career. We are committed to supporting you in your development – through ongoing performance and development talks, the Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects and mentors: both through learning platforms such as Coursera, to equip you with the skills of today and tomorrow. Team Up in the Workplace. We promote team work through project opportunities at Schneider Career Hub, intelligent forms of cooperation, celebration of successes through a recognition program, the introduction of your voice in our engagement survey and the promotion of an inclusive and caring work environment. Support Your Community. We are positive about your environment: by volunteering, programmes of the (Schneider Electric Foundation) and initiatives to promote youth education.

Do you want to be an IMPACT-Maker with your career? If you think about joining a new team, culture is crucial. At Schneider Electric, our values and behaviors form the basis for creating a great culture that supports business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - begin with ourselves. IMPACT invites you to join Schneider Electric and to put our sustainability ambitions into action, regardless of your role. It is an invitation to connect your career with the goal of creating a more robust, more efficient and sustainable world. We are looking for IMPACT-Makers - extraordinary people who implement sustainability ambitions at the interface of automation, electrification and digitalization. We celebrate IMPACT massacres and believe that everyone has the potential to do so. Become an IMPACT-Maker at Schneider Electric - Join today! €40 billion worldwide +9% organic growth 150 000+ employees in 100+ countries

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Schneider Electric strives to be the most inclusive and caring company in the world by offering the same opportunities to all people everywhere and ensuring that all employees feel valued and safe in a unique way to give their best. We reflect the diversity of societies in which we operate, and 'Inclusion' is one of our fundamental values. We are convinced that our differences strengthen us as a company and as individuals, and we commit ourselves to inclusion in everything we do.

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Schneider Electric is an employer that promotes equal opportunities. It is one of our principles to provide all qualified persons, regardless of race, religion, colour of the skin, sex, disability, national origin, age, military status, sexual orientation, marital status or other legally protected features or behaviors, with the same employment and promotion opportunities, namely in the areas of recruitment, training, substitution and promotion.

Knowledge Management - Intermediate/Working Product Application - Intermediate/Working Product Knowledge - Intermediate/Working Upselling - Basic/Developing Customer Support - Intermediate/Working Communication - Intermediate/Working Complaint Management - Intermediate/Working Continuous Learning - Intermediate/Working Cross Selling - Basic/Developing Customer Experience Improvement - Intermediate/Working Customer Retention - Intermediate/Working Customer Service - Intermediate/Working Continuous Improvement - Basic/Developing Problem Solving - Basic/Developing Project Management - Intermediate/Working Knowledge Management - Intermediate/Working Product Application - Intermediate/Working Product Knowledge - Intermediate/Working Upselling - Basic/Developing Customer Support - Intermediate/Working Communication - Intermediate/Working Complaint Management - Intermediate/Working Continuous Learning - Intermediate/Working Cross Selling - Basic/Developing Customer Experience Improvement - Intermediate/Working Customer Retention - Intermediate/Working Customer Service - Intermediate/Working Continuous Improvement - Basic/Developing Problem Solving - Basic/Developing Project Management - Intermediate/Working