BMW Group | Germany | 40xxx Düsseldorf | Permanent position | Full time | Published since: 19.06.2026 on stepstone.de
Junior Kundenmanager Aftersales (w/m/x)
With our BMW, MINI, Rolls-Royce and BMW Motorcycle brands, we are one of the world's leading premium manufacturers of automobiles and motorcycles, as well as suppliers of premium financial and mobility services. We are looking for you as Junior Customer Manager Aftersales (w/m/x)
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Your tasks • Your profile • What we offer
BUSINESS: SAVE THE FEEDBACK. PARTICIPATION Our aftersales teams make the difference every day - with their passion, business sense, their communications talent and their sense of what makes our customers happy. And all this in an environment that does not limit personal developments and rewards engagement through appreciation, but also with generous benefits.
We are the aftersales team of BMW Düsseldorf, branch Rath and provide an excellent customer experience every day. Together we ensure that our customers are optimally supervised and their mobility is guaranteed at any time.
What do you expect? You welcome and serve visitors:inside, interested:inside and customers:inside professional with a pronounced customer orientation. In addition, you take over the appointment organization and advise on service, repair technology and cost-effectiveness. Here you are the first contact person:in, answer questions about vehicle status, explain invoices and answer the claim management. In addition, arrange order preparation, processing, accounting and smooth processing of customer orders. You will advise your customers personally and digitally on repair potentials as well as accessories and services. In addition, you will ensure the mobility of the customers:inside and commission service providers.
What are you doing? Completed commercial or technical vocational training and relevant professional experience in the field of service consulting/aftersales. Communication and persuasiveness as well as pronounced social competence. Embossed customer orientation and cost-conscious thinking and acting. High quality awareness, commitment and reliability. Very good knowledge of German and English. IT affinity. Driving licence class B/III. Do you want to actively shape the aftersales experience of our customers with your service competence and customer orientation? Then apply now! Note: Please apply exclusively online through our career portal. Applications on other channels (including e-mail) cannot be taken into account.
What do we offer you? Outstanding projects with which we jointly shape the mobility of tomorrow. Various personal and professional development opportunities. Attractive, fair and efficient remuneration. High job security. Annual special payments such as holiday money, Christmas money and profitsharing. Flexible working time including 6 weeks of annual leave and overtime compensation. Discounted BMW & MINI conditions. Many other benefits see bmw.jobs/what we offer
Position reference: 189129
Location
 | BMW Group | |
| 40472 Düsseldorf | ||
| Germany |
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