Lekkerland SE (Ein Unternehmen der REWE Group) | Germany | 50xxx Frechen | Permanent position | Full time / Home office | Published since: 02.02.2026 on stepstone.de
Consultant Customer Service Development (m/f/d)
Lekkerland, a part of the REWE Group, is the specialist for on-going services in four European countries. As a wholesale, service and logistics partner, we supply around 41,800 retail outlets of our customers throughout Germany: with products for enjoyment immediately and later, including gas stations, kiosks, convenience stores, loading parks and system gassing. This isn't all of it: we are developing the underway consumption of tomorrow by developing assortments, food service concepts, technical solutions and shop formats such as REWE To Go, which correspond to the spirit of the mobile society. We owe our success to our around 3,700 employees, who form a strong, unique team with their expertise and commitment, their diversity and innovative strength. We do not stand, but create the future for our customers. Because we think this morning. Lekker. Better. Go on. Lekkerland. .
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Your tasks • Your profile • What we offer
Designing the vision and further development of the customer service of the future – in terms of processes, systems and innovative solutions Acquisition of the Analysis of Requirements from the Departments and Translation in Practical System Solutions Conception and implementation of Use Cases in Microsoft Dynamics 365 Customer Service – from requirement to go-live Integration of relevant systems and channels to ensure a smooth end-to-end process chain Automation of standard processes and optimization of workflows for greater efficiency
Successfully completed studies or comparable training Experience in service or process transformation, ideally in the CRM environment IT-Affinity & Understanding for Digital Platforms Embossed team orientation and implementation strength Enthusiasm for customer experience & highest customer satisfaction
For your wallet: Attractive remuneration according to collective agreements of wholesale and foreign trade as well as asset-effective services, REWE Group's employee shopping card, Lekkerland personal purchase, Corporate Benefits, discounted Germany ticket, benefits in bicycle leasing, neighbourhood discount For your work-life balance: flexible working hours and mobile work, 30 days of vacation, Sabbatical or Break, parent-child office for the case of a care bottle, REWE KiTa rewelino ́s For your well-being: Granted membership of Urban Sports Club, health programs and sports events, offers for your mental health in stressful living situations, canteen with healthy and tasty dishes at a fair price For your career: Individual training offer and excellent development opportunities within the REWE Group For our cooperation: regular team events, summer festival, carnival celebration, Christmas celebration, employees' app
Location
 | Lekkerland SE (Ein Unternehmen der REWE Group) | |
| 50226 Frechen | ||
| Germany |
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