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ZEISS | Germany | Oberkochen (Baden-Württemberg) | Permanent position | Full time | Published since: 27.02.2025 on stepstone.de

Gruppenleiter Customer Incident Management (m/w/x)

Branch: Electrical engineering Branch: Electrical engineering


Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To set the pace with our innovations and make it great. Because there are a lot of fascinating people behind every successful company. ZEISS employees work in an open and modern environment with numerous development and further training opportunities. Our culture is characterized by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation: to advance science and society together.

Today dare. Inspire tomorrow.

Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity.

Apply now! In less than 10 minutes. .

* After clicking the 'Read more' button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the 'Translation' button.

Trust something new, grow beyond itself and redefine the boundaries of the feasible. That is exactly what our employees can and should live daily. To set the pace with our innovations and make it great. Because there are a lot of fascinating people behind every successful company. ZEISS employees work in an open and modern environment with numerous development and further training opportunities. Our culture is characterized by expert knowledge and team spirit. All this is supported by the special ownership structure and the long-term goal of the Carl-Zeiss Foundation: to advance science and society together.

Today dare. Inspire tomorrow.

Diversity is part of ZEISS. We look forward to your application regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age as well as sexual orientation and identity.

Apply now! In less than 10 minutes.

a team of employees whose task is to manage customer requests and in particular to coordinate the delivery of replacement hardware

Planning, controlling and ensuring skills, resources and capacity within the SMO Service Concept

support the Head of Customer Support Center in creating strategic roadmaps

coordinate the integration of required R&D competencies and develop the skills and methods of the group

Build an End-to-End Incident Management for Field Requests

design, monitor and optimize the Incident Management Process and its KPIs

Organize customer meetings and perform independently

represent the SMO Service Organisation internally and externally

Control and coordinate customer and process escalations

a very good degree in engineering or economic engineering or in a comparable field with technical orientation

Very good knowledge of administrative and commercial processes at the customer interface, especially ASML

multi-year professional experience and ideally first leadership experience

an analytical and structured approach

a customer-oriented appearance, as well as experience in communication with customers (especially with ASML and end customers)

Conflictability, negotiating skills and enforcement

knowledge of English in word and writing

Willingness to occasionally travel in Germany and abroad

Loadability and flexibility

Company location

Location

ava ZEISS
Oberkochen (Baden-Württemberg)
Germany

The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.

For more information read the original ad

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