Pharmatechnik GmbH & Co. KG | Germany | 82xxx Starnberg | Permanent position | Full time / Home office | Published since: 31.07.2026 on stepstone.de
Operational Excellence Manager Customer Support (m/f/d)
You want to shape your professional future with an innovative software company? Then set the course for your success: At PHARMATECHNIK you can expect an open working environment, flat hierarchies and plenty of space for your ideas. PHARMATECHNIK as one of the market leaders for pharmacy software develops powerful and reliable IT solutions for pharmacists as well as dental and medical practices. Around 800 employees work at 14 locations for the satisfaction of our customers. We want to further expand our leading position as an IT company in the healthcare market in Germany and look for our corporate headquarters in Starnberg as soon as possible
in full time Take a key role in our customer support across Germany. In this position, you actively shape the further development of our support with around 120 employees in five service regions. Together with the service management, you drive quality and process improvements, develop teams and create the basis for excellent customer service. .
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Your tasks • Your profile • What we offer
Responsibility for the quality, efficiency and continuous development of our support organisation (including the introduction of new tools) Analysis, monitoring and further development of relevant service key figures (e.g. availability, response time and customer satisfaction) Development and implementation of measures to optimize service processes and customer satisfaction Discipline leadership of a central coordination team (approx. 2-3 persons) Close cooperation with our departments and regional managers Promoting and developing our employees and ensuring uniform quality standards
Multiannual professional experience in IT customer support, technical support or service management Experience in the professional management of employees Impressive understanding of support processes, service quality and customer orientation Experience in handling key figures, reporting and process optimization High communication and organizational capability Responsible, structured and solution-oriented mode of operation
At PHARMATECHNIK you can expect an environment where team spirit is lived, innovation is part of everyday life and you can develop professionally. With flexible working hours, targeted training opportunities and modern jobs, we offer you the best conditions to actively shape your career. Our attractive Benefit program includes e.g. leasing bikes via pay conversion, a concept that supports remote work for many professional groups and a regularly rechargeable handbook. This and many more information can be found at https://www.pharmatechnik.de/ueber-uns/karriere
Location
 | Pharmatechnik GmbH & Co. KG | |
| 82319 Starnberg | ||
| Germany |
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