Serviceberater (m/f/d)

Type of entry: 17 Company: Porsche Niederlassung Hamburg GmbH

Porsche Niederlassung Hamburg GmbH is a wholly owned subsidiary of Porsche Deutschland GmbH. With Porsche, our three locations in Hamburg sell one of the most successful sports car brands in the world. Our over 200 employees in Sales, After Sales, Marketing and Administration are experts in the products and brand Porsche. We make the experience and the fascination Porsche even more tangible. If you also have gasoline in the blood, go with us on our further course of success.

Your performance deserves appreciation We offer you an attractive salary that meets your qualifications, experience and responsibility. A team you can count on With us you are part of the team from the beginning. We meet at eye level, support each other and move together on a string. New colleagues are warmly welcomed and quickly integrated. A workplace that enthuses customers – and you too As a service consultant (m/w/d), you become the face of our brand. In our modern customer area you receive Porsche drivers with real enthusiasm for performance and precision. You work with digital tools and clearly structured processes – always with the aim of creating an exceptional service experience for our customers. Whether in vehicle acceptance, competent advice or individual delivery: You combine technical expertise with empirical communication and thereby create real moments that remain in memory. The fascination Porsche Porsche stands for performance, innovation and emotion like hardly another brand. With the legendary 911 and a unique motorsport history, Porsche enthuses people all over the world. If you share the passion for extraordinary automobiles and customer service means more than pure order processing, then you are right with us.

Be part of a team that welcomes you with open arms. And work on a brand that wrote history. You have a weakness for fast cars and can identify yourself with the following tasks: settlement and settlement of daily service orders Coordination of service business Generating additional sales appointment and preparation Vehicle acceptance incl. follow-up of customer complaint Transfer of the vehicle to the customer Support and advice of service customers Customer retention and recovery Surpassing customer expectations and ensuring high customer satisfaction Compliance with the service core process Link to workshop, parts service and sales

Experience and know-how: You already bring relevant professional experience as a service consultant (m/w/d) and have sound technical product and model knowledge. The professional handling of service-relevant systems and digital workshop processes is obvious to you. Personality: You convince by your safe appearance, your pronounced communication strength and your joy in dealing with people. You go open and your own initiative is of course yours. Working: You are flexible, you like to take responsibility and have a good organizational capacity. Customer-oriented and entrepreneurial thinking and acting distinguish your way of working. Enthusiasm: You are passionate about it and have fun in a dynamic environment. Language: You have knowledge of German and English in a reliable manner. .