Shiftleader / Schichtleiter Front Office (m/w/d)

PhiLeRo Hotel Köln is a privately run 4-star hotel with two-ninety guest rooms, two suites and a modern restaurant with nearly 60 seats and the connected hotel bar La Roja! and a beautiful garden terrace. Our suite offers the largest bed in the city and an incomparable amount of comfort. Three variable meeting rooms, equipped with state-of-the-art conference technology, are available as well as a underground garage with wall boxes for electric and hybrid vehicles. The hotel is located in the Rhine-Westphalian district of Cologne-Höhenberg, near the LANXESS Arena and the Koelnmesse. We focus on quality as well as customer and employee satisfaction. We place great emphasis on regional products and sustainability in all areas to contribute to environmental protection. Our employees appreciate the family and value-adding working environment, which is reflected in the high team stability and long-term employee retention. In our restaurant La Verde! (evaluation on Google 4.8/5; on Tripadvisor 5.0/5; on The Fork 8.8/10) quality, freshness and regional products have the highest priority. A friendly and professional service is of course for us – without a lot of snippet! Joy in working in the team and in dealing with people is a prerequisite for us to feel comfortable.

Type of employment: Full time

A completed vocational training in the hotel Ideally, professional experience in the front office sector is advantageous, but we also give motivated young people the chance to prove themselves with us. Joy in working in the team and in dealing with people Good ways of handling, safe appearance, a well-kept appearance and a positive emission readiness for flexible working hours (shift service; no night service!) Very good knowledge of German and English in word and writing; any other foreign language is advantageous Joy in working with international guests Flexibility and a solution-oriented and independent operation

Warm care of our guests during their stay and professional treatment of all concerns and wishes Check-in and check-out with the hotel software Fidelio/Oracle Suite 8 or comparable software Acceptance and processing of reservations Creation and control of invoices, debitor management and cash management Efficient processing of complaints – thanks to our high service level rarely required reception and transmission of telephone calls and messages General correspondence processing Takeover of leadership and responsibility in the team

Demanding and varied tasks in a young, motivated team An excessive and fair payment An unlimited employment contract Christmas bonus and holiday money Short paths to department leaders and management – quick decisions guaranteed Modern, comfortable workwear where you will feel comfortable Very good climbs within the house Excellent connection to public transport Free parking for drivers Free charging for electric vehicles in operation Success-dependent bonus payments A balanced work-life balance a friendly and supportive team that will help you get started A thorough incorporation and reconciliation time JOBV1_EN