Aalberts hfc MST GmbH | Germany | 04xxx Machern | Permanent position | Full time / Home office | Published since: 22.06.2026 on stepstone.de
Technical Manager Customer Solutions (m/f/d)
Aalberts hfc (hydronic flow control) is a world leader in advanced heating and cooling technologies. With its core brand Flamco, Aalberts hfc looks back on a long history of innovation. We deliver high-quality products and services that ensure efficiency, energy savings and sustainability. From the energy source to the energy distribution to the energy supply, we cover a wide range of innovative building technology. Our solutions are used in residential, commercial and industrial buildings around the world. With over 60 years of experience and around 1,800 employees worldwide, Aalberts hfc is one of the top companies in the industry. In the Aalberts group we follow the philosophy “winning with people”. Through cooperation, entrepreneurship and commitment, we achieve sustainable and great results Do you want to combine technical expertise with customer orientation, project management and strategic responsibility? As Technical Manager Customer Solutions (m/w/d), you as a staff member with direct connection to the management are an important success factor for our customer projects. They act as a central interface between customers, sales, service and operational departments and ensure that even demanding projects are successfully implemented. With your technical understanding, professional appearance and ability to combine different interests, you create sustainable solutions and strengthen customer satisfaction. Customer Solutions (m/w/d)
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Your tasks • Your profile • What we offer
Accompanying strategically important customer projects at national and international level Support for customer requests, complaints, escalations and complex questions Active management and moderation of cooperation between customers, sales, service and operational departments Ensuring transparent, binding and solution-oriented communication to customers and internal stakeholders Analysis of critical project situations and development and implementation of sustainable solutions Deescalating support of demanding customer and project situations Identification and optimization of processes and interfaces along the customer journey Implementation of customer visits and on-site appointments Support for management in strategic issues relating to customer management and project execution
Technical training with appropriate further training or studies, e.g. industrial engineering, mechanical engineering, utility technology or a comparable subject Professional experience in technical project management, aftersales, customer service or technical sales Professional and sovereign appearance towards customers, business partners and internal stakeholders High customer orientation as well as pronounced communication and moderation capabilities Experience in dealing with complaints, escalations and challenging project situations Ability to identify conflicts at an early stage, to design and initiate sustainable solutions Proactive hands-on mentality and joy in personal and professional development Travel activities to a manageable extent, depending on project and customer requirements Very good knowledge of German and English in word and writing
Responsive and exciting areas of responsibility Professional integration, appreciation and short decision-making 30 days of year Flexible working hours, as well as possibility for mobile work of 2 days per week Food grant and local drinks Capital benefits and occupational pensions Flat hierarchies and a good working climate Personal and professional training opportunities Team events for a strong relationship Free parking JobRad offer Good accessibility with the S-Bahn
Contact
 | Aalberts hfc MST GmbH | |
| Ringstr. 18, 04827 Machern | ||
| Germany | ||
| show e-mail |
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