With over 150 hotels (incl. secured pipeline) and more than 20,000 hotel rooms at over 60 locations in Europe, NOVUM Hospitality is one of the largest owner-operated hotel groups in Europe. Founded in 1988, the Hamburg company has become a leading player in the hotel industry under the leadership of Chief Executive Officer & Owner David Etmenan and is known for its diversity of centrally located accommodation in the Midscale and Upper Midscale segment.

The signing of a cooperation agreement with IHG Hotels & Resorts in April 2024 makes NOVUM Hospitality one of IHG's largest global franchise partners. The partnership includes the launch of the Co-Brands Holiday Inn – the niu and the conversion of the other NOVUM Hospitality brands. Yggotel, Select Hotels and Novum Hotels are integrated into the brand world of the IHG brand Garner. acora Living the City converts to IHG Extended-Stay-Marke Candlewood Suites. For both brands, this means the Europe debut in the future. www.novum-hospitality.com the niu hotels have their own character and are characterized by their individual Neighbourhood concept. The hotel experience is unique through a Living Lobby and Bistro.

Type of employment: Full time

As our 'Gästemeister', you are the first contact person for the reservation area, both for individual and group reservations, within a business unit and take responsibility for the professional management of the reservation staff. Process responsibility is also in your hands by creating processes and developing process optimizations.

In the daily business, you take the processing of reservation requests within the business unit, both by telephone and in written form. You create offers by means of the homepage, in consultation with Revenue Management or with HERA. In addition, the control and monitoring of bookings regarding cancellation or retrieval periods and payments is part of your tasks. Finally, you will take care of customer requests or guest complaints and support the other hotel areas, for example on the front office at check-in and check-out.

You are a passionate host*, which keeps in mind the well-being of its guests through its empathic and authentic way. In addition, the following features characterize: Experience in guest contact • first professional leadership experience desirable • knowledge of how to use reservation tools of advantage • strong sales talent • time management • friendliness • engagement

family-run • Family & Friends Rats • NOVUM Hospitality School • joint sports events • close to the centre • discounted tickets for concerts and events • Employees promote employees • Shopping benefits through corporate benefits • open corporate culture • exclusive fitness cooperation Who's perfect? Admitted: not always. But we are getting better every day, constantly learning new what your team needs and what guests really want. I promise you, there's more. write history with the niu and apply directly via our “Apply” button. *The job description does not mean the male variant, but stands for the gender-neutral designation of the profession. Welcome are people regardless of gender, origin, sexual orientation and religion. JOBV1_EN