Teamleiter Service Desk (all genders)

DATAGROUP is one of the leading German IT service providers – thanks to our dedicated team. Our passion for technology and innovation enables us to deliver reliable IT services to our customers. We are waiting for you to have a captivating and challenging task in an innovative company. An open corporate culture, individual training opportunities and diverse development opportunities mean a workplace tailored for you and your life. Team Leader Service Desk (all genders)

Technical contact (all genders) for your own team as well as coordination and support of colleagues Technical contact (all genders) for the customer Operational planning and control of resource utilization within the team Coordination and Priority of Tasks Monitoring the SLAs and compliance with the shift tasks in coordination with team management Care and updating of knowledge databases and knowledge transfer to colleagues Editing of malfunctions in the ticket system: Priority, Classification and Documentation perform fault analysis and initiate measures Help with Remote Support and offer solutions If necessary, forwarding of the disturbances to downstream units

Ideally completed vocational training in the IT sector or a comparable qualification Experience in a service desk or UHD in 1st level support Quick understanding and joy in documentation activities and organisation Very good German language skills in word and writing (C2 = language skills in mother tongue level) Good English skills in word and writing (B2 = fluent language level (self-employed language use)) Safe handling of current Microsoft products and standard hardware Knowledge of how to use ticket and remote tools Customer-friendly and service-oriented operation, communication and team skills

Your safe future – an unlimited working relationship Maximum work-life balance – You work in a generous home office control with state-of-the-art IT Your health bonus – support your work glasses, weekly exercise program, bike leasing, regular vitamins and support in sports By the traffic jam – Germany ticket for 35 € Successfully launch – with our personal and professional integration and feel-good management Growth – Together we plan your professional development and support you with free training opportunities You are important to us – with various benefits, company breakfast, celebrations and team events for fun and cohesion, we ensure your satisfaction Close – high appreciation as well as short communication and decision paths In the heart of the city – office in central location with good coffee