Creditplus Bank AG | Germany | 70xxx Stuttgart | Full time / Home office | Published since: 08.05.2026 on stepstone.de
Senior Customer Service & Quality Control Manager (m/f/d)
We make wishes feasible – our mission is to enrich the life of our customers and to realize dreams with our financial services. We do not understand ourselves as a typical bank, but as a living community of designers: those who are not afraid of going new ways. We are all committed to topics such as sustainability and digitalization – whether in our headquarters in Stuttgart, our location in Offenbach or throughout Germany in our 21 branches. At Creditplus we think more, because we benefit from synergies with our (inter)national sister units and business units under the umbrella of the Crédit Agricole. You see, yet we like it familiary: With appreciation and team spirit, we work hand in hand for the innovation of financial services. And celebrate together the great and small successes. Bye-one day of work. Hello. As part of the expansion of our product portfolio, we are looking for a Senior Customer Service & Quality Control Manager (m/w/d) for our Banking Operations division in Stuttgart at the next time possible. .
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Your tasks • Your profile • What we offer
Responsibility for consistent and high-quality customer service performance via internal teams as well as external service and back office service providers (BPO) Definition, implementation and continuous development of quality standards, quality indicators (KPIs) and SLA monitoring in the customer service and operations environment Implementation of structured quality controls (e.g. samples, case reviews and root cause analyses) as well as derivation and follow-up of appropriate improvement measures Creation, maintenance and further development of training documents, work instructions and process documentation for internal teams and external partners Control and professional support of external service providers (BPO) including performance reviews, measures management and quality assurance Supporting operational units to optimize end-to-end processes with the aim of reducing error rates, reworking and customer complaints Ensuring audit-proof documentation and participation in internal and external audits
Completed banking training (e.g. bank salesman/bank saleswoman) in combination with several years of professional experience in the customer service, operations, quality or training environment Multiannual professional experience in customer service, operations, quality management or training, ideally in the banking or regulated environment Experience in the creation and maintenance of training concepts, process documentation and work instructions Safe handling of KPIs, quality indicators, reporting and dashboards Experience in managing external service providers (BPO) and in SLA and action management Very good process understanding and pronounced quality and control awareness Structured, pragmatic mode of operation and a high degree of ownership German and good knowledge of English in word and writing
30 days holiday and not to forget: the additional two bank holidays on the 24th and 31st December Attractive salary package: 13 salaries, annual bonus, cash benefits Spatial flexibility: up to 60% mobile work and work Grant for the Deutschlandticket Early bird or night owl? Flexible working hours with attractive sliding time model Our social and green commitment in everyday life manifests itself in our work on numerous valuable ESG and CSR projects for better living together in the environment and society Work & Life: with our partner voiio (Employee Assistance Program) we support you in professional and private life. From everyday questions to emergency help - here you will find everything from coaching, mediation, live events and many more great offers Whether soft skills or professional know-how: we are investing with you in your development with trainings, conferences, LinkedIn learning and much more Health: our employees are important to us - that is why we support their physical and mental health with various health services such as preventive and health care Before work, in the break or after evening: Train for free at the gym on our premises For our We: Enjoy summer holidays, Christmas holidays and team events Attractive employee benefits: Healthy staff support in the office, free water, coffee & tea, vitaminkick: regular fruit and vegetable basket, bicycle leasing, employees advertise employees, corporate benefits, employee loan Occupational pension and participation in shares at special rates
Location
 | Creditplus Bank AG | |
| 70178 Stuttgart | ||
| Germany |
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