Customer Service Agent (m/w/d)

DIS AG is not only one of the largest service providers in Germany, but also the absolute expert when it comes to providing specialist and executives. Our preferred areas? Finance, Office & Management, Banking and IT. For a medium-sized company in the field of sustainable energy solutions, we are looking for Customer Service Agents (m/w/d) who want to actively shape the transformation of the energy industry. Our customer is one of the pioneers in the energy sector and pursues the ambitious goal of providing energy to 100% sustainable worldwide. Become part of an agile, future-oriented team as Customer Service Agent (m/w/d). Care of customers:inside by email and phone with focus on solution-oriented communication Processing of complaints, notices, deductions and invoices Analysis and solution of complex issues – also in cooperation with the team Identification and implementation of potential improvements in customer service Close cooperation with specialist departments, in particular market communication

First experience in telephone and written customer service (B2C) and in handling CRM systems Embossed service orientation and team skills Friendly, accommodating appearance towards customers:inside A desire for long-term cooperation and active participation in the company Self-employed, structured and responsible work Very good knowledge of German and English in word and writing

Unlimited contract Holiday and Christmas money Beneficiary electricity and gas tariffs Job ticket grants Bicycle leasing offers Supplements to fitness offers and mental health promotion Further training and ascent possibilities JOBV1_EN