Assistant Night Manager (m/f/d)

As an Assistant Night Manager, you take on the operational responsibility for a smooth hotel operation during the night hours. With your service orientation, your organizational talent and your sovereign appearance, you will ensure the highest quality standards and excellent guest satisfaction. Your main tasks include: Operational responsibility for the front desk during the night shift as well as ensuring a smooth and service-oriented run of all night processes Ensuring a smooth check-in and check-out process Professional and individual care of our guests during their stay Competent handling of guest complaints and ensuring high customer satisfaction Ensuring security in the house by regular inspection and rounding Professional handling of emergency situations as well as independent introduction and coordination of appropriate measures to ensure the safety of guests, employees and the entire hotel business Own acceptance and processing of telephone calls and the processing of guest requests by e-mail Ensuring efficient communication and cooperation with all relevant departments Self-implementation of bills and the daily accounts

Successfully completed training in the hotel industry or in the tourism sector, alternatively a completed study with a comparable focus Multiannual professional experience in the front office, ideally in a comparable position with first leadership responsibility Embossed hostage as well as a safe, sovereign and service-oriented occurrence High commitment, sense of responsibility and the ability to keep an overview even in challenging situations Structured, independent and solution-oriented mode of operation combined with pronounced communication skills A strong feeling for the needs of our guests and a high quality and service awareness Very good knowledge of German and English in word and writing; other foreign languages are advantageous Safe handling of current MS Office applications and ideally experience with Opera or comparable property management systems Professional ways of dealing, a well-kept appearance and a high degree of team spirit complete your profile We would like to point out that an existing work permit and a residence permit or the nationality of an EU Member State are a prerequisite for employment with us.

A great workplace in the best hotel team of the most beautiful hotel in the capital We live a family approach and work together collegially, cordially and professionally at any time. An unlimited employment contract Participation in our orientation training at the beginning of your activity as well as an intensive integration with cross-training in the main departments for your work area Free uniform and their cleaning as well as free cleaning of business clothes Depending on availability, we can provide an inexpensive WG room in one of our staff apartments. Tax-free supplements for work on Sundays and holidays Corporate Benefits - a variety of discounts in various online shops Participation in asset-effective services according to corresponding operating status Regular feedback talks, annual evaluation talks and development plans and related training and training measures Various team events over the year Daily fresh meals in our staff restaurant “Berlini” Possibility to participate in social projects