1&1 | Germany | 76xxx Karlsruhe | Student job | Part time - flexible / Home office | Published since: 23.06.2026 on stepstone.de
Working Student - Empowerment AI (m/f/d)
1&1 is one of the leading telecommunications providers in Germany with over 3,100 employees and nearly 16 million customer contracts. With pioneering spirit, unusual ideas and creative teams, we have won a leading market position in mobile and broadband connections. By combining the over 67,000 km long 1&1 fiber optic network and regional networks, we create Germany's most extensive fiber optic network. We also build the most modern 5G network in Europe, based on the new Open-RAN technology. With open interfaces and 5G functions in a powerful cloud infrastructure. Our customers are at the heart of our thinking and action. For them we create solutions and values that inspire. Continue the 1&1 success story. Innovative, reliable, passionate and personal experience! Be part of 1&1. .
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Your tasks • Your profile • What we offer
In Operations Service Management, we plan, design and develop innovative AI solutions that help our customers with all their questions about their 1&1 products and AI tools that support our employees in customer service with all support requests. As a working student, our team at the Karlsruhe location support you in the planning, implementation and analysis of our product and communication measures around our AI products.
Cooperation in the development of AI products Maintenance of project plans and project tickets Recording and documentation of requirements for product development Identification of optimization potentials
Reporting and analysis of measures and campaigns in the AI context Collection and evaluation of performance indicators Detection of optimization potentials and action recommendations Planning and monitoring of A/B tests
Market and competition analyses Observing market, trend and competitive developments in the AI environment Preparation of results to support marketing and product decisions
Product communication around our AI products Participation in the design and implementation of product and launch communication Planning and implementation of different communication measures (e.g. campaigns, content, formats)
General support in the team Preparation of presentations, evaluations and documentation Close cooperation with other interfaces
Ordinarily immatriculated student with a residual study period of at least one year Team spirit and enthusiasm for digital products and innovative solutions Good analytical skills and structured working German language skills in word and writing Good knowledge in MS Office, especially Excel and PowerPoint Flexibility to support us with 16 to 20 hours per week
Attractive salary Strong community of team players Confidential working time with flexible classification and the possibility of working up to 40% mobile Numerous training options on and offline Discounts on 1&1 products and for various leisure offers In-house restaurant Free drinks and fresh fruit EGYM Well Pass
Location
 | 1&1 | |
| 76137 Karlsruhe | ||
| Germany |
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