ING Deutschland | Germany | 10xxx, 14xxx, 13xxx, 12xxx, 60xxx, 65xxx Frankfurt am Main, Berlin | Permanent position | Full time / Home office | Published since: 20.02.2026 on stepstone.de
Customer Journey Expert / Product Owner Customer Onboarding – Business Banking (m/f/d)
With around 10 million customers, ING is the third largest private customer bank in Germany. Whoever works at ING doesn't just do a job. Working with us is the chance to change something. How you doing? By touching the lives of millions of people as a global bank and aiming to have a positive influence on society and our planet. And by staying human, close and personal thanks to our start-up mentality – as unbanky bank.
Customer Journey Expert / Product Owner Customer Onboarding – Business Banking (w/m/d) at Frankfurt or Berlin
Passion for new technologies and smart processes, agile mindset and communication skills – this describes you more than well? To do this, do you understand communicating complex content in a comprehensible way, and are you enjoying moving things forward? And a corporate culture that builds on appreciation and innovation is exactly your thing? Join your CV now and create a perfect process and product landscape for customer onboarding. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
For our customer onboarding in business banking, you have a clear product vision and know how to inspire our customers: with a seamless, simple and smart customer journey. As Product Owner, you are familiar with agile working methods, you build a squad, control and organize sprints and keep the Product Backlog up to date. With a sense of customer feedback, user data, market analysis and business goals, you will describe and define product requirements and features end-to-end, prioritize and implement them and thus boost our customer onboarding to the next level. To do this, you close with other Product Owners and Customer Journey experts, manipulate local and global stakeholders and get into the boat for product development. It is clear that in every step you keep regulatory, legal frameworks, customer requests and our ING standards safe and high. In all this, you are constantly looking for ideas how our onboarding journey can become even better, analysing, testing and improving and writing quality and reliability in all steps.
Completed studies in BWL, business informatics or bank-related experiences Multiannual professional experience as a product owner or in a similar role, ideally in the field of onboarding processes Expertise and deep understanding in the design of customer journeys Funded know-how in project work, in (IT) process management and ideally in the business field of digital customer interfaces and banking products / Self Services Practice in designing and implementing technical requirements Excellent communication and presentation skills to convey complex ideas clearly and understandably Holistic way of thinking, systematic, independent way of working, rapid understanding and fun at work in the team Ability to think beyond your own horizon and develop sustainable solutions Very good German and English in word and writing
Operating pensions, asset-effective services, free Deutschlandticket & Bike LeasING, operating restaurant Hybrid work model: In addition to work in the office, you can also work on the mobile – as part of operational, legal and regulatory requirements. Individual working time models, Sabbatical, support for care & childcare costs Own budgets for personal development and health plus personal equipment budget for your mobile workplace
Location
 | ING Deutschland | |
| 60486 Frankfurt am Main, Berlin | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad