Praktikant*in Community Management and Data Reporting (Pflicht-Praktikum)

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0004095 Mercedes-Benz Cars Sales and Customer Experience (SC) includes the functions of Sales, After-Sales, Marketing and Product Management of Mercedes-Benz Cars and takes care of the development of the global sales organization. Our goal is the successful and future-oriented design of the global sales of Mercedes-Benz Cars, the highest customer satisfaction and the continuous expansion of the success of our brands. As part of the SC/XA Digital & Communication Activation & Operations division, the Community Team is responsible for the strategic development and operational support of the newly founded Mercedes-Benz Community. This is done in close cooperation with adjacent departments, regions/markets and support agencies. As an intern*in, you can participate in the further development of the Community Spaces and Member Care ideas and bring creative input in addition to operational support in the daily business. Your duties include: Project cooperation: support in the planning and implementation of projects in the field of community management and portfolio strategy, including communication with stakeholders

Content Development: Participation in the development of new engagement-based content formats and process optimization in the field of community management

Best Practices: Development and Implementation of Best Practices for the Moderation and Governance of the Community Platform

Presentation creation: preparation and processing of presentations as well as preparation and execution of internal and external briefings

Data Analysis: Support for the Processing of Data Reportings for the Success Measurement of Community Data for the Team and Management

KPI further development: participation in the further development of the KPI set and identification of new use cases based on the community's offering portfolio

Ticket creation: support in the creation of tickets, e.g. in Jira, as well as close cooperation with the product developers as part of regular project prints

Workshop Coordination: Coordination and content preparation of workshops with relevant stakeholders (specialised areas, markets, agencies)

Project documentation: Replacement and maintenance of project documentation in tools such as teams, Sharepoint, Mural and Confluence

If you are motivated to participate in these exciting and diverse challenges, appreciate a collegial and team spirit environment and like to actively shape topics - we look forward to your application! The activity can begin from the end of July 2026 (duration about 6 months).

Course in Marketing / Communication / Social Media / Customer Relationship Management/Media and Communication Sciences, Business Administration, Project Management or a comparable degree course

Secure knowledge of German and English in word and writing

Safe handling of MS Office

Safe appearance, presentation security and self-responsibility

Creative feel and experience with target group specific use cases and brand/experience based content

High analytical skills and knowledge with various tools (e.g. Mural, Confluence, Teams, Excel, Sharepoint, PowerPoint)

First experiences with data-based use cases and affinity in handling data analysis

Extensive experience and knowledge in the field of digital media and social media, knowledge of digital developments/trends around community management

First experience in operational and strategic communication of brands and companies on digital spaces

Please note that your internship at this site must have a prescribed mandatory share (practice practice or combination internship). Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-zentrale@mercedes-benz.com) is happy to support you in the application process. HR Services will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

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