Head of Customer Service B2B (m/w/d)

Elis is Europe's leading expert in textile services. More than 52,000 people at 440 locations in 30 countries ensure that the supply concepts of approx. 400,000 customers around the world run like at the snoop. A lustre that deserves respect! In Germany and Austria, we supply our customers, from our 45 locations, which we support from our head office in Hamburg, with a variety of rental textiles, for example from hotel and gastronomics, health, industry and trade, so that they can work under best conditions. This makes sense not only for our customers, but is also a sustainable business model at a steady growth rate! We are looking for you indefinitely as Manager (m/w/d) for our location in Beelitz, Glinde, Lindau, Siegen, Simmern (Hunsrück) or Wismar.

Leading and promoting: managing, developing and developing the three to seven customer service employees in the indoor and outdoor services, including sales response A look at the whole: planning and organising personnel, recognizing up and cross-selling potentials in coordination with the Key Account Management Ensure optimal processes: optimise customer satisfaction and loyalty, follow a solution-oriented complaint processing and negotiate and implement pricing measures Maintain customer relationships: maintain and expand our existing business customers and regular customer visits (B2B)

Qualification: Degree in Business Administration / BWL or a Business Training, e.g. as an Industrial Purchaser / Office Business (m/w/d) for Office Management Professional practice: Multiannual professional and management experience in a customer-oriented environment, ideally in the B2B area / Customer Success or as customer service management / team management Skills: routine in dealing with MS Office as well as reliable knowledge of German in word and writing and analytical skills Mindset and social competence: talent to master challenges in a fast-paced day-to-day business and to meet self-determinations, empathy and patience in dealing with customer concerns

Occupational pension Local social and special services such as B. an occupational pension scheme Company Bike Grant to the dream bike as part of our company bike program Corporate Benefits Employee recommendation programme and discounts for various actions System-relevant and crisis-proof Through our system-relevant service, we are also a reliable employer in times of crisis. Company events We are celebrating our successes together with corporate events or monthly employee activities, such as flame-cakes or pizzas from the food truck Company cars Cars (VW, Škoda or BMW) which may also be used privately Teamwork Experienced teamwork with flat hierarchies and agile working and decision methods For us of course A permanent employment contract and punctual payout! !