Customer Success Manager:in Beschwerdemanagement (m/f/d)

A task that challenges.

You are proactive in establishing and continuously improving a structured and efficient complaint management/complaint management. In doing so, you ensure that all concerns are quickly processed and solutions are implemented sustainably in order to increase customer satisfaction in the long term. It goes without saying that you identify problems and take care of the change to avoid similar complaints in the future.

You take responsibility for customer contact if required by direct/personal contact and accompany it through the entire processing process. In addition, you are the central point of contact for customer concerns towards the premises, managing directors:inside and external stakeholders.

You systematically clarify complex issues in close cooperation with various internal departments to achieve an optimal solution for the customer: to coordinate these concerns and ensure system-side detection and timely processing.

As a link between the internal departments as well as external partners:inside, like the ministry, you pledge a close cooperation and make sure that all relevant information is passed on transparently and promptly.

At the same time, you're suggesting a close exchange with our sister company E.ON Grid Solutions to ensure uniform and efficient processing.

In order to keep your task varied, you will also focus on customer orientation and accompany projects in the E.ON Group and implement them in the Bayernwerk.

A background that convinces.

''We'll be raised before me.'' You are part of a dedicated and motivated team that stands for each other and takes responsibility. You are happy to work in the team and support team-wide cooperation to achieve the best possible work outcome.

You are a:e incipient:r designer:in, with quick conception and incorporation into new systems as well as understanding of relationships and someone who develops innovative solutions and finds the best way to implement them conceptually, structured and targeted.

It is easy for you to take the perspective of our customers: you can understand and focus on the client in all your actions. You are characterized by the strength of argumentation, assertiveness and persuasiveness, and you are dealing with legal principles, concerns and resistance.

In order to meet the requirements, you will ideally bring professional experience in the energy industry as well as a broad knowledge about networking processes. A safe handling of MS Office and an experienced handling of CRM systems and SAP are of course for you. Your profile is rounded off by fluent German skills.

You will bring a completed commercial or technical vocational training with a recognised additional qualification (e.g. economic specialist:in / business economist:in, master:in / technician:in) or a comparative qualification such as Bachelor's degree.

An environment that is thrilling.

The company and your colleagues: create your onboarding with you so that you can quickly become part of our team and feel comfortable in the Bayernwerks family. You will join a creative and innovative team that will help you shape the energy and heat transition. In doing so, we offer you the opportunity to do pioneering work and to realize you with your own ideas and approaches. We invest in your personal and professional development and offer you a variety of opportunities for individual training. Your work-life balance is important to us! Therefore, we offer you flexible working hours, a sliding time account that allows you to convert overtime and travel times into leisure time, as well as 30 days of annual holidays. You can also make your ''Home'' a ''Office'' to work even more flexibly. Our collective agreement offers you security. Your attractive remuneration is framed by many additional benefits such as Christmas money, success bonus, asset-effective benefits, accident insurance, occupational pensions and other benefits.

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