Support Specialist (m/w/d)

With more than 1,600 customers, EPG is one of the world's leading providers of a comprehensive supply chain execution suite (EPG ONE) and offers WMS, WCS, WFM, TMS and voice solutions for optimising logistics processes. Logistics consulting, cloud services, managed services and logistics training at our own academy complete the comprehensive range of solutions offered by EPG. In order to achieve success in the long term, we are looking for one/n at our location in Aachen, the Tivoli Innovation Center (TIC), at the next possible time: Support Specialist (m/w/d)

They become part of the topsystem GmbH and thus part of the EPG. As Support Specialist (m/w/d) you contribute to the digital and smart logistics of tomorrow! Specifically, as an internal product specialist, you solve technical challenges, problems and irregularities with our LYDIA Voice products or our logistics section. They are the first contact for our customers and develop as a technical expert. THE ASSESSMENTS - This will make you do something You answer inquiries from our customers and give your best to solve the problem as soon as possible. As a specialist for our soft and hardware, you analyze log files, meet customer problems and take measures to find suitable solutions. They perform configuration adjustments and test them, independently or together with the customer. They provide data and insights for the 3rd level support so that it can support targeted and fast. You know the importance of Service Level Agreements (SLA) and ensure their compliance with the satisfaction of our customers. Optionally, you take on call readiness assignments against an additional remuneration, alternating with other team members. You have a vigilant eye on ongoing customer systems, keep an overview and initiate measures if the situation requires that. They support customers in the context of commissioning, integration tests, WLAN illuminations and problem analyses. They bring ideas to the further development of our support processes and actively shape them.

You have a completed training (e.g. specialist informatics, IT system electronics, IT system management) or a completed study with IT focus (e.g. computer science, electrical engineering) or a comparable qualification. We are looking for both cross-releasers who want to switch to support and professional experience. It is important that you are familiar with essential information technology topics. You know that the way to success requires very good communication skills and a high degree of empathy. Knowledge of the following topics will make it easier to enter your new role: Jira, Confluence, Windows CE, Android, Network (in particular WLAN), Windows Server, Linux, Docker, SQL. A plus is the basic knowledge of the following areas that you contribute to your new role: Android, Network (in particular WLAN), Windows & Linux Server. They are strong in communication, appreciate the dynamic project world and drive things forward - alone and also in the team. You are happy to travel to customers, both within Germany and internationally. They bring good knowledge of German and English in word and writing.

We believe that work can be fun and fit for life. And therefore, in addition to our colourful and talented team, the best customers and the most diverse projects and products, there are the following: Onboarding to arrive. Onboarding plan ahead so you know what's coming to you. Onboardingtag to get to know us better. And the onboarding phase in the field; so designed that you can arrive, understand and start as best as possible. Tasks to continue. Things move from day 1. That means giving responsibility and getting. Ideas can not only express, but be allowed to implement. And a personal development concept that fits individually - whether direction of leadership or expert. Working time and place? Flexible. Our sliding time model offers the flexibility that fits your work and your life. Of course, this also includes the possibility of working out of the home office. Together and culture? At eye level. Open feedback. Regular updates through our management. Solution-oriented An-A-Strang-Ziehen. And of course also get-together events like caring, the EPG Christmas party or our Oktoberfest - to celebrate us and our successes. Now. For later. The occupational pension scheme (bAV) offers a good opportunity to provide care for the age. For this, we have a strong employer grant in today to make your morning as relaxed as possible. Move. To move long. Everyone has the opportunity to lease a JobRad. Or to go training very greatly favored in the WOF. Better what in the team? Then the company race or an afternoon in the climbing forest offers itself. Industry of the present. And future. The world of logistics not only accompanies our everyday lives. It is also essential for a sustainable, liveable future. What does that mean? Much we can move together. The opportunity to make things better. And a safe workplace, also relevant for the future. And of course we have fruit basket and drinks.

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