Customer Service Agent

As an employee in our customer service, you are the interface between our customers, sales and operational management in land transport. You can support customer retention by receiving transport orders, answer questions and make customized solutions. Use the opportunity and now become part of our team for transport and logistics. As a result, you are the flagship of our company, which is why we trustfully put the joint success in your hands.

You are responsible for the care and advice of our customers and partners. Of course, you have a hand for written communication as well as the handling of customers, because the expansion of new business relationships is also part of your tasks. Thanks to your positive and communicative way, you are a link between the customer and our operating departments for a smooth process. Furthermore, you will be happy to introduce yourself constructively and actively and improve our internal processes through practical adjustments. Last but not least, you will always remain charming and friendly in parallel enquiries to meet our internal quality standards.

You ideally have a commercial training in the field of forwarding and logistics. You have a great customer affinity and are strong in communication. Service Orientation is your first priority: You have the pleasure of being able to help customers and show high skill in the problem or problem Conflict resolution. In the team or alone: You work structured, open to new things and convince us with your communication skills. Dealing with MS Office is one of your everyday work – but you also like to learn a new technical system. We look forward to motivated team players who keep quiet in every situation.

You can look forward to Continuous training: develop your skills and expand your expertise with our professional training programs. Great team: You are the people who make the difference - and with us you become part of a great team. Flat hierarchies: Thanks to our slender organizational structure, you can go directly into exchange with the decision-makers. Space for Innovation: Turn your ideas into an environment that promotes creativity and empowers you to make changes. Events: From team excursions to Christmas celebrations to networking events, we build strong connections by spending time together. Fast decision-making processes: Bring things forward faster with optimized processes that promote efficiency and effectiveness. .