Arvato | Germany | 33xxx Gütersloh | Permanent position | Full time | Published since: 02.07.2026 on stepstone.de
Team Lead IT Support (m/f/d)
Arvato is an innovative and global leader in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on consumer products, technology, healthcare, automotive and publishers. You work in an environment based on collaboration, respect, commitment and curiosity where you grow, bring your ideas and make a difference. Be part of the team that delivers logistics excellence and designs global supply chains. Working at Arvato means: Together, we're on it. Do you want to build, develop and deliver reliable IT services together? As Team Lead IT Support (m/w/x) you take responsibility for a growing, multi-site team from 18 onsite and service desk employees in an international environment. You create clarity, promote cooperation and actively shape the transition to a modern, future-oriented support organization. Are you on it? ?
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Your tasks • Your profile • What we offer
Leadership & Team Development: Professional and disciplinary leadership of a multi-site IT support team (Onsite & Service Desk) incl. Coaching and active promotion of self-responsibility and cooperation Service- & Quality Responsibility: Ensuring stable support processes in the 1st and 2nd levels as well as compliance with SLAs, quality standards and compliance requirements Control & Escalation: Participation in Major Incident Management as well as acquisition of critical incidents as required incl. Priority and participation in readiness Interface Management: Close coordination with international IT units, departments and external service providers Further development: analysis of KPIs and ticket trends as well as derivation and implementation of optimization measures
Management experience: Multiannual experience in the IT-Service environment as well as first to well-founded leadership experience; The key are strong leadership qualities and the ability to develop teams and give orientation IT-Service-Know-how: Very good understanding of IT-Support processes, ideally with ITIL reference and experience in the Service Desk or comparable structures Communication & Clarity: Sovereign communication at eye level – even in challenging situations – combined with decision-making strength and responsibility Mindset & mode of operation: Structured mode of operation and flexibility as part of an international service operation and occasional travel activities to support the cross-site onsite teams Language knowledge: Very good German and good English knowledge in word and writing
ArvatoCare – Health insurance: We offer you a free company health insurance with a generous health budget – without a health check Design space: Active construction and further development of an internal IT service desk with influence on structures, processes and team culture Management development: further education and development opportunities for professional and personal development as a manager Corporate Benefits: Attractive discounts at numerous brands and partners Duz-Kultur & Teamspirit: Valuable interaction with short paths and open communication
Location
 | Arvato | |
| 33333 Gütersloh | ||
| Germany |
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