Head of Customer Service (m/f/d)

It is a full-time job. However, the occupation is also possible with reduced working hours from 35 hours per week. Nuremberg is a modern service provider for more than half a million people. As one of the largest employers in the region, we rely on the skills and skills of our around 12,500 employees, who help shape the city of Nuremberg with commitment and deed. As a competent partner of the municipal service, the Office for Information Technology (IT) makes a significant contribution to the digital transformation of the city of Nuremberg. In its role as a driver of innovation, IT develops solutions to exploit the opportunities of digitalization in the interest of the city society. IT operates the central IT infrastructure of the city administration and supports the services and private enterprises in all IT matters. BGr. A15 BayBesG and EGr. 15 TVöD Field of application: at the Office for Information Technology

Head of the Department of Customer Service with approximately 50 employees Analysis and identification of fields of action, creation and implementation of the medium- to long-term roadmap for the further development of customer management and user support, as well as responsible implementation of these in the context of implementation projects with city-wide impacts Planning, coordination and control of city-wide projects with an overarching significance for the municipality of Nuremberg or for the residents and businesses of the city of Nuremberg Advising the management and overarching areas/levels with regard to possible potentials and further possible implementation Observing future developments and taking into account/introduction of these in the digitalization strategies and planning of the city of Nuremberg Coordination and leadership in the creation and updating of city-wide regulations, service agreements and arrangements related to central IT Assessment or clarification of legal issues related to IT

For activity you need one of the following qualifications as

Master or Diploma [Univ] in Computer Science, Business Informatics or Similar Degrees Other relevant qualifications e.g. Bachelor or Diploma FH (w/m/d) in the field of computer science, business informatics or comparable degree programs with comprehensive skills and experience or (w/m/d) of the 4th QE / Higher Service, Specialist Course Science and Technology – Focus on Management Informatics or (w/m/d) of the 4th QE / Higher Service, Department of Administration and Finance with comprehensive, relevant skills and experience

Each with at least five years of relevant professional and management experience.

In addition, you have Comprehensive and profound knowledge as well as many years of experience in information technologies, in particular technical infrastructures, technical and organizational processes (ITIL) Strategic and conceptually connected thinking beyond the existing IT structures of the city of Nuremberg Experience in leadership and motivation of employees Management competence and solution-oriented behaviour as well as decision-making Experience in project management and controlling as well as in the management of agile teams High loadability and ready-to-use (possibly readiness and service on weekends), sense of responsibility, negotiation skills and team skills, high communication skills

Pleasant working environment in a dedicated, dynamic team with exciting topics and challenges Varied and sensual activities to co-design the city of Nuremberg A balanced mix of daily operation and demanding IT projects Extensive continuing and continuing training opportunities A future-proof workplace with fixed position and location guarantee Sensual integration concept including incorporation plan and mentor management Work-Life-Balance: 30 days vacation, part-time and flexible working hours for the reconciliation of work and family with the possibility of mobile work Attractive occupational pensions Support in finding childcare facilities Grant of the Germany Ticket Job (VAG) Attractive offer for cycling and e-bike leasing Access to staff rebates with over 3,000 partners