Processing Service and Product Owner IT Procedures (m/f/d)

The Brandenburg IT service provider (ZIT-BB) is the central IT service provider for the direct state administration of Brandenburg and stands for efficient and professional IT services from a single source. The extensive portfolio of tasks includes the planning, control and operation of the technical infrastructure, as well as the coordination and support of specific, but also cross-resort, common IT procedures. Furthermore, the state company is responsible for the security management for the IT infrastructure of the Landesverwaltung and the IT project management.

At Dezernat 2.4 – Supporting Cross-sectional Processes, SAP Information Management – is a place as soon as possible

(mark: 2025/24 SB 2.4)

indefinitely.

The place of work is in 14480 Potsdam. It expects a varied working environment in a dedicated team. As part of knowledge transfer, you can benefit from the experience of the current job owner during the period of incorporation.

Your new area of responsibility includes: responsibility for ensuring and further developing the service portfolio of cross-sectional processes of the state of Brandenburg, including current and future interfaces Further development of digitalisation of public administration by improving the usability and interaction of IT services The focus of the IT service is on the e-acts used in the entire state administration and also for the electronic personnel file

In detail, you expect: to carry out needs and requirements analyses with the participation of all stakeholders in the ZIT-BB and the customer Collection, analysis, prioritization and management of requirements (User Stories, Epics) of internal users and external partners Product Backlog definition and continuous care Ensuring the agreed requirements in particular with regard to availability, performance and IT security Regular coordination and management of expectations of different stakeholders (e.g. IT, Legal Department, Specialist Departments, Data Protection Officer) Ensuring the integration of IT services into the established ITIL processes of ZIT-BB Ensuring the provision of services of external service providers in a timely and sustainable manner Control of change management in cooperation with customers Monitoring of the ongoing operation (“Service Ownership”) of the E-Acts, including the definition of Service Level Agreements (SLAs), monitoring and ensuring smooth support

Forced required: For officials: career skills for the high-level non-technical administrative service, the high-level management service, the high-level technical service as an informant/informatician, the high-level technical administrative information service. For employees: completed university studies (Bachelor's degree/ Diploma (FH) degree), preferably computer science, mathematics, information sciences, economics, engineering sciences or a comparable degree course, and professional experience in the corresponding environment (detection is compulsory via the submission of work certificates). Alternatively, you have the prerequisites for the recognition of equivalent skills and experience in the required environment and corresponding activities. readiness for the extended safety review (SÜ2 according to § 9 SÜG). We require good knowledge of the German language (at least C1 level).

Selection criteria: professional experience in product management, requirement management or in a similar role, ideally in the public sector or in the introduction of enterprise content management systems. You have experience in project work including conception and process management. You have experience with document management and systems as well as the personal information systems in general. You have knowledge of the database administration and the creation of linked documents. Knowledge of service and labour law as well as data protection law and IT security are desirable. Experiences in the use of collaborative systems, FI/CO applications or time recording management systems are desirable. A deep understanding of the principles of file management, archiving obligations and the legal framework for digital documents is desirable. Experiences in agile project management are desirable. You have a very good communication capability as well as the ability to analytical and conceptual thinking. You have a strong affinity to find solutions and the ability to analyze data and user feedback to make informed decisions. You like to work in the team, seek solutions independently and independently and are responsible and reliable even in difficult situations.

ZIT-BB supports the professional equality of women and men and therefore welcomes particularly women's applications. Applications of seriously disabled people and those who are equal are welcome and are preferably taken into account with the same suitability and competence. Insufficiency takes place according to grade A 11 BbgBesO or payment is made according to the collective agreement of the countries in grade 11 TV-L, whereby the personal fee may also be higher than the entrance fee (experience level 1) of category 11 TV-L depending on the professional experience. Depending on the applicant's situation, an over-tariff pre-accession currency may be considered for employees. In the event of the fulfilment of the statutory and personal and civil requirements, the possibility of taking over into an official relationship exists after successful testing. In the case of an already existing civil servant relationship, according to the required career capability, the transfer takes place in the previous status office. Special payment in accordance with the applicable tariff provisions. Work-life balance through job security and the reconciliation of family and work through modern working time models, in addition to the classic full-time or part-time, also flexible working hours and the possibility of home office. Operational health management. Systematic personnel development including extensive training, training and workshops. 30 days vacation and paid allowance on 24 and 31 December. A workplace in a region with a high leisure value and a very good connection to the Berlin conurbation room. Free parking. A monthly grant of currently 16 euros to the company ticket of the Verkehrsverbund Berlin-Brandenburg or to the Deutschlandticket. .