Customer Service Clerk (m/f/d)

Professional and sales-oriented advice (by phone, e-mail and postal) and support of our private customers in all questions in the fields: Energy Telecommunications

Complete processing of all customer requests concerning the topics: Product information Invoicing questions price advice Complaint management Customer portal

Collection and maintenance of customer data and contract information Creation of individual energy and/or Internet offerings and contracts Support in solving customer problems and complaints Processing of input and output mail Occupational field activities: presence at local events (Mieterfest, Organtage, Zauberfest, Kinderfest, Eislaufbahn etc.)

Close cooperation with other departments, such as the Backoffice team or sales team, to ensure customer satisfaction

(m/w/d) or a comparable qualification, ideally multi-year professional experience in customer support Energy supply/telecommunication experiences are advantageous Safe handling of MS Office applications Very good knowledge of German in word and writing Embossed communication and team skills Consciousness and responsibility as well as a structured way of working Reliability and self-initiative Fun at dealing with customers Engagement and openness for new challenges in a changing energy market Self-safe, reputable and trustworthy appearance

Flexible working hours in the gliding-time model with core working time, based on customer service hours. Homeoffice possible after the trial period – in the rotation principle. An attractive fixed salary according to the collective agreement of energy and supply companies (AVEU) 30 days holiday per year 13. monthly salary Free company parking or grant to the ÖPNV ticket Company laptop Regular team and company events A motivated team and a pleasant working environment in a forward-looking company Air-conditioned rooms Flat hierarchies Individual training and development opportunities We are looking for a specialist Customer Service (m/w/d) in parttime (38 h/week) in an indefinite job. Start: from now on Industry: Energy supply Working time: oriented towards the opening hours of the customer center Equal opportunities and self-determined participation of disabled and equalized persons and respectful cooperation are firmly anchored within our company. Therefore, severely disabled applicants are preferentially considered for the same suitability. .