Team Leader Customer Service (m/w/d)

Our customer, a leading company in the financial sector, sets new standards in mobile banking. As part of a successful group of companies, the company aims to create a completely new dimension in the digital financial world. As part of the direct service, we are looking for motivated professionals who want to help shape the future of mobile banking. Read on what exciting possibilities await you!

Responsibility for managing and optimizing the day-to-day operations in the field of customer testing and transaction monitoring with a team of about 10 employees Ensuring and continuous improvement of quality standards and operational testing processes Analysis of business incidents for identifying optimization potentials Monitoring and control of relevant KPIs, including quality management and process optimization Close cooperation with internal departments to ensure efficient processes and smooth processes

Complete business studies or a comparable commercial training (e.g. as an insurance businessman or banker) Found experience in customer management and a pronounced organizational talent leadership experience as well as the ability to effectively control teams and processes KPI-based Process-oriented and structured operation with a strong look for optimization potentials Very good knowledge of German and good knowledge of English in word and writing

We are an international group of companies with over 20,000 employees in Germany, Austria, Czech Republic, Slovakia, Switzerland, Italy, Hungary and the USA.

At Hofmann you benefit from the following advantages:

Establishment of selected companies Attractive and efficient payment Additional services and optional supplements Individual consulting and career planning Take advantage of our regional Hofmann network!

Build your know-how with us - we will accompany you with an individual consultation! JOBV1_EN