tegosgroup | Germany | 44xxx Dortmund | Permanent position | Full time / Home office | Published since: 03.03.2026 on stepstone.de
Support Specialist - Customer Service (m/f/d)
With our smart cloud solution, we want to change one of the most important future markets sustainably: recycling and recycling. Thus, numerous and well-known waste management companies are now relying on the products and apps of the tegossuite. And more than 170 tegosians ensure the further development of our innovative software. Change the future with us and start your new challenge at the tegosgroup. We offer you an innovative and agile working environment where you can fully exploit your creativity and take responsibility in the team. .
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Your tasks • Your profile • What we offer
To strengthen our growing business, we are looking for a support specialist (m/w/d) at the next possible time. As a future part of our customer service team, you have a strategic importance: With your work, you strengthen customer confidence and build long-term customer relationships. In your role, you make sure that our customers receive professional, reliable and solution-oriented support regarding our industry-specific software solution tegossuite.
Your activity includes the following aspects: Providing high-quality customer service by phone and email Processing of customer requests and topics around our software solution tegossuite (1st level support) Analysis, structuring and documentation of incoming requests in the ticket system Close cooperation with other specialist departments to efficiently develop solutions Document administration and planning of service tickets If necessary: Training of customers in selected topics for the use of tegossuite
Embossed IT affinity, especially in the handling of software solutions and IT systems Experience in customer service, support or advice High communication strength and joy in dealing with customers - telephone as in writing Ability to convey complex facts in a comprehensible and structured manner Good self-organization and the ability to prioritize tasks Teamability and Reliability You have very good German skills (min. C1) in word and writing
Hybrid work: Modern workplace in Dortmund combined with mobile work 30 days plus free on 24.12. and 31.12. Individual development: Structured onboarding, training, coaching and mentoring Company fitness: Free nationwide membership Occupational pensions and other social benefits Sustainable mobility: (e-)bike leasing and charging stations at the location Teamspirit: Regular events and monthly employee benefits
Location
 | tegosgroup | |
| 44269 Dortmund | ||
| Germany |
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