Individually responsible processing and control of customer complaints in the field of fire detection and fire control systems for rail vehicles. Analysis of complex technical fault images on vehicles and subsystems (e.g. vehicle control, fire protection system) Direct contact with our international customers Identification of recurring error images and initiation of product and process improvements. Coordination of interdisciplinary problem solving teams from engineering, system integration, software, hardware, production, service and suppliers. Creation of test setups for error analysis of electronic components and systems Introduction and prosecution of corrective measures with the aim of eliminating disturbances with as little effort as possible Creation, moderation and follow-up of 8D reports including effectiveness testing of defined measures. Support system monitoring by analysis of failure and reliability data and derivation of improvement measures. Working with the continuous development of the Complaint Management Process. Technical troubleshooting on rail vehicles

Complete study of electrical engineering, engineering, rail vehicle technology or a comparable technical field. Alternatively, vocational training with long-term professional experience. At least 5 years of professional experience in the development or testing of electronic components Structured, targeted, independent and independent thinking and approach First programming experience Embedded Systems Good knowledge of digital and analog circuit technology First experience in hardware and software development environments desirable Very good knowledge of German and English in word and writing Car guide ticket International readiness to travel up to 10%

We want you to come to stay: an indefinite contract with the aim of a long-term employment relationship An intensive incorporation into our structures, our team and our products Exciting global projects You'll pay €2,000 for new employees Flat hierarchies and an open working atmosphere Training and training opportunities Grants for catering / discounted meals Jubilee money Occupational pension Company fitness in cooperation with Urban Sports Club (including special conditions for Family & Friends), sponsorship of company courses Flexible working time design, including one day Homeoffice my service bike – up to 2 bicycles can be cost-effectively leased Good transport connections both with public transport and by car and free on-site parking in the Cologne trend district Schanzenstraße