Office-based service technician - 18-month fixed-term contract - (m/f/d)

As a competent and solution-oriented respondent, you are available to our customers in technical questions about our service hotline with advice and action You are responsible for carrying out fault analyses on complainted devices as well as creating error documentation - to continuously improve our products In your function, you will ensure professional processing of complaints and create independent orders or orders. Credits for replacement deliveries to customers Your varied area of responsibility also includes occasional operations at local customers and the execution of practical customer training

You have a successfully completed electrotechnical training, a training in the HLK craft with solid electrical skills or a comparable qualification with basic technical knowledge A high service orientation and a solution-oriented mode of operation First professional experience in customer service and pleasure in handling customers complete your profile Ideally, you bring communication skills and know-how in handling connected smart home systems with Your good knowledge of German in word and writing allow you to communicate confidently – basic knowledge of English is advantageous You have fun on occasional travel activities and are thrilled with products from heating and air conditioning

We offer attractive special payments, flexible working time models and 30 days vacation We offer you exciting and versatile tasks in a globally active company We offer a friendly, modern and pleasant working environment as well as home office options You work in a sympathetic team that is closely linked to the other business areas We do not leave you alone - with us you will receive an extensive incorporation and a personal godfather We do not leave you alone - with us you will receive an extensive incorporation and a personal godfather 2-room kitchen job? With us you can temporarily stay in our co-worker's apartment directly on site and live in peace