Service Owner Desktop Virtualization (m/f/x)

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They will be part of an operating team in the ZEISS Group function IT, which is responsible for ensuring the operation of central or networked IT systems.

Its tasks include the support and smooth operation of virtual desktop infrastructure (VDI) and the further development of the service, systems and infrastructure components (virtual and physical hardware).

In coordination with the team leader, you ensure that these systems meet the requirements for availability and performance.

They advise the business and provide the required solutions.

They work intensively with the operational support teams at ZEISS.

They function as an interface between process partners and IT providers, validate the assignments to IT providers and coordinate the implementation.

A successfully completed training as a specialist or comparable training, as well as at least five years of professional experience in the field of data center and system support of various IT infrastructures, including experience with virtualization solutions such as VMware.

High customer-oriented thinking and working methods, as well as strong support understanding and organizational ability.

knowledge in the creation of strategies, decision-making templates and technical documentation in the tools provided for this purpose.

Knowledge of server solutions (virtual and physical).

Experience with virtualization technologies such as VMware vSphere or related virtualization solutions.

Experience with EUC solutions to provide virtual desktops and applications such as Omnissa Horizon.

Skills to diagnose and resolve problems in virtual desktop environments.

Knowledge of server and client operating systems (Linux, Microsoft).

Knowledge in script languages (e.g. PowerShell, Bash) for automating administrative tasks.

A safe occurrence and associated own initiative.

Good knowledge of German and English in word and writing.

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